Tammy Martins Email and Phone Number
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Tammy Martins is a Chief Experience and Operations Officer, Affinity Credit Union at Affinity Credit Union. She possess expertise in change management, process improvement, six sigma, leadership, project management and 15 more skills. Colleagues describe her as "It's truly rare to come across an exceptional talent like Tammy. I had the privilege of working with Tammy for over a year; collaborating with her as she and her executive team began their transformation journey to become member-centric. During this time I witnessed first-hand her passion, her leadership and her maniacal focus on advancing change for the organization. I was particularly impressed by the way Tammy was able to activate the strategies that we developed together and… Show more" and "Between 2017 and 2019, I had the opportunity to work and learn from Tammy. Tammy was recruited to help transform TCU's business processes, define and implement TCU's strategic direction and most importantly, turn TCU into a planning and execution organization. Before Tammy's arrival on the scene, TCU did not have clearly defined processes for planning, resource allocation, or determining benchmarks and measurements of success or failure nor a very good track record of… Show more"
Affinity Credit Union
View- Website:
- affinitycu.ca
- Employees:
- 481
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Chief Experience And Operations OfficerAffinity Credit Union Jul 2022 - PresentSaskatoon, Saskatchewan, CanadaSaskatchewan based credit union with $9.97 billion in total assets managed, 736 employees and 49 advice centres located across 41 communities.Key Accountabilities:• Reporting to the CEO, accountable for data governance, marketing, communications, member experience, process improvement, enterprise platform optimization, strategy execution and leading the Operations function which includes payments, loan and deposit processing, and estates.• Member of a 7-person executive team, providing leadership to five direct reports and 84 employees.• Accountable for enhancing employee and member experiences, and driving operational effectiveness through enabling frictionless touchpoints, process improvement and automation.
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Executive Director, Quality & SafetySaskatchewan Health Authority Aug 2021 - Jun 2022Saskatchewan, CanadaIntegrated healthcare organization with $4.4B operating budget, serving 1.17M rural and urban population, 44,000 staff and physicians.Key Accountabilities:• Reporting to the VP of Quality, Safety & Strategy, accountability for an $33.8M operating budget.• Member of an 8-person senior team, providing leadership to 11 direct reports and 135 staff.• Responsible for enabling clinical and support teams to develop, test and sustain improvement at the point of care and service.• Responsible for infection, prevention and control standards and processes, client concern handling, patient safety reporting and response, and Occupational Health & Safety. -
Chief Business Transformation And Strategy OfficerTcu Financial Group Nov 2017 - Aug 2021Saskatoon, Saskatchewan, CanadaSaskatchewan based credit union with $968 million in managed assets, 5 locations & 126 employees.Key Accountabilities:• Reporting to the CEO, within a 5-member executive team, provided leadership to a team of 32 FTE responsible for Information Technology, Human Resources, Systems Optimization and Integration and Facilities.• Responsible for formalizing the company's strategic planning processes, leading the development of the strategy, and overseeing strategy execution for the organization including Quarterly Reviews.• Executive lead for the selection and implementation of key strategic technology projects including: nCino Commercial Loan Origination System, Celero Xpress digital banking platform, and the DNA Banking System. -
Sessional Lecturer, Department Of Marketing And ManagementEdwards School Of Business, University Of Saskatchewan Jan 2019 - Apr 2020Saskatchewan, CanadaTeach Introduction to Organizational Behaviour (COMM 105) and Ethics and Strategic Decision Making (COMM 306) at the Edwards School of Business. Both are core courses for the Bachelor of Commerce degree program. -
Director, Home CareSaskatoon Health Region 2015 - 2017Saskatoon, Saskatchewan, CanadaHome Care is a $58 million portfolio with more than 556 multidisciplinary health professionals. Responsible for strategic planning and leading service delivery to more than 5000 clients within the region (now known as the Saskatchewan Health Authority). Accomplishments:• in nine months, decreased expenditures by $1.69 million by improving processes and applying lean principles, and without job loss or reduction of services;• achieved $399,000 savings (21 percent reduction) in medical/surgical supplies by identifying waste, and implementing inventory control processes and sustainability metrics;• reduced medication errors by 17% by introducing a single source pharmacy, standardized packaging and processes.• reduced union grievances by 42% through focused problem solving and transforming the relationship with union leaders to one that is built on trust, cooperation and shared care and concern for employees. -
Kaizen FellowSaskatoon Health Region 2014 - 2015Saskatoon, Saskatchewan, CanadaOne of the first Kaizen Fellows for SHR and the province. Saskatchewan and Canada’s first Kaizen fellowship program involved on-site ‘learning by doing’ in organizations that have developed world class systems, personal coaching and application to a strategic project for the region. Reporting to the CEO, this involved:• serving as project lead for the region’s first transitional care beds program which involved contract development, building the transition team, and developing change and implementation plans. Within eight months the program alleviated overcapacity, with 2,521 inpatient days saved, closure of nine inappropriate hospital beds and the vacation of ten temporary beds;• increasing manager capacity, developing leadership material and coaching for over 60 managers and directors.
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Kaizen Operations Team LeadSaskatoon Health Region 2012 - 2014Saskatoon, Saskatchewan, CanadaThis director role focused on the development and implementation of the Saskatchewan Healthcare Management System within the Finance and Corporate Services portfolio. This service line included Supply Chain, Environmental Services, Finance, Facilities and Food & Nutrition.• Led the development and execution of a Kaizen Plan for each department which focused on improving safety, quality and service delivery with alignment to the regional and provincial goals and priorities.
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Process Excellence AdvisorSaskatchewan Research Council (Src) 2010 - 2012Saskatoon, Saskatchewan, CanadaSenior advisor focusing on identifying and improving key internal processes and enabling business units to achieve the organization’s strategic objectives and growth targets. -
Six Sigma Black Belt And Project ManagerMaple Leaf Foods 2008 - 2010Toronto, On, North Battleford And Saskatoon, SkLed process improvement projects across three manufacturing facilities in two provinces. Relocated with the company to three cities in order to lead strategic projects.• managed a plant closure with full accountability for all ramp down, decommissioning of equipment and change management activities. Completed on time with zero impact to operations and delivery;• collaborated with the Boston Consulting Group on a simplification project that made recommendations to achieve savings of $4.4 million through formulation consolidation, reduction in allergens and standardization of product packaging. -
Operations ManagerGe Capital 1999 - 2008Toronto, On And Edmonton, AbFast-tracked through seven positions in eight years for performance excellence and ability to produce results.Operations Manager, Toronto, 2006 to 2008• developed and executed a national productivity metric that fostered a more performance-driven culture, reduced cost-per-call and reduced average handle time by 61 seconds (21 percent improvement);• received numerous corporate awards, including Canada’s Achievement Award for Leadership (2008).Project Manager, Rotation, Edmonton, 2006• orchestrated the transition of HBC’s payroll function to GE’s, a high-profile project and the critical first post-acquisition change initiative – completed seamlessly and on time• implemented a new national call routing strategy that improved efficiencies, met all service objectives, and achieved a 12 percent reduction in headcount despite increased call volumesOperations Planning And Analysis Manager, Edmonton, 1999 to 2005Coordinating all workforce planning for 350+ customer service and specialist positions. Collaborated with experts across Canada, the US, Mexico and India to develop new strategies in call routing, capacity planning, IVR, and resource management processes.
Tammy Martins Skills
Tammy Martins Education Details
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Executive Management -
Business
Frequently Asked Questions about Tammy Martins
What company does Tammy Martins work for?
Tammy Martins works for Affinity Credit Union
What is Tammy Martins's role at the current company?
Tammy Martins's current role is Chief Experience and Operations Officer, Affinity Credit Union.
What is Tammy Martins's email address?
Tammy Martins's email address is ta****@****tycu.ca
What schools did Tammy Martins attend?
Tammy Martins attended Royal Roads University, Athabasca University.
What skills is Tammy Martins known for?
Tammy Martins has skills like Change Management, Process Improvement, Six Sigma, Leadership, Project Management, Operations Management, Business Process Improvement, Strategic Planning, Cross Functional Team Leadership, Process Excellence, Risk Management, Coaching.
Who are Tammy Martins's colleagues?
Tammy Martins's colleagues are Cathy Tocker, Chandra Hedstrom, Shelley Zapisocki, Marcy Harris, Diane Hill, Shawna Miller, Mariana Moreira.
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Hon. Tammy Scott-Wallace, MLA Sussex-Fundy-St.Martins
Minister Of Tourism, Heritage & Culture, And Minister Responsible For Women’S EqualityGreater Moncton Metropolitan Area
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