Facilitate repairs between retail stores and contractors• Purposeful leadership in the day to day procedures within operations department• Reviews and defines projects for contractor bidding• Vets vendors, builds relationships with customers, suppliers and affiliates• Identifies problems and recommends solutions• Traffics workflow from initiation to completion• Collaborates with Technicians and vendors to find creative, out of the box, solutions for customer issues.

Account management with primary focus on customer satisfaction through proactive follow-up on each job regardless of size. • Prepared contracts for bidding.• Established schedules, deadlines and budgets for subcontracted work • Located and retained vendors/sub-contractors • Team Leader of quarterly maintenance program for Blockbuster Video. • Improved efficiency of existing major contract to realize a 30% profit.• Created a cohesive environment with existing account managers

* Responsible for accounts receivable and payable.* Implemented QuickBooks to manage financials and payroll.* Created marketing materials.* Assisted in the implementation of New Website.

* Processed payroll through ADP.* Sole contact for employees with home office.* Prepared employee schedules, “new Hire” manuals and paperwork.* Legal calendaring for big clients.* Utilized QuickBooks to bill clients.

Held a sequence of positions increasing in responsibility and visibility.-Sales Assistant: Assistant to CEO, managed client/sales data base, learned the business.-Traffic Manager: Classified pages ad management, collaborated with other departments to achieve manufacturing and financial goals.• Assisted Production director in the layout of magazines, communicating specifications for ad creation to advertisers and agencies. Paste up and digital creation of classified ads and classified pages.• Ensured correct ad copy placement in magazines.• Laid out magazine with editorial staff, balanced ad to edit ratio 60/40• Worked closely with Sales team as well as customers and their respective advertising service providers-Group Production Manager: Consolidated three offices into one, supervised and mentored staff, oversaw printing, shipping, insert/supplement programs, ran several cost-cutting initiatives with permanent savings of more than $10,000 each, set production cost of sales for 15 titles.* Managed 12 Production Assistants.* Transitioned production departments from Denver and California into the Atlanta Office.* Converted 14 magazines from film based environment to digital “computer to plate”.* Problem solver, cut costs, produced best product for company and its clients through diligent close contact between venders and customers.* Determined and maintained “cost of sales budget”.