Providing employee relations support, building and maintaining effective working relationships with employees at all levels of the organization, supporting the onboarding process, and implementing specific division/department employee relations strategies to improve working relationships, build morale, and improve retention. Facilitate and support effective, thorough, and objective discovery processes in partnership with Legal and Compliance team members, and provide policy guidance and interpretation to managers and employees as needed.Provide human resources expertise and consulting to leaders and employees to foster a strong, inclusive company culture. Facilitate key engagement initiatives with division(s)/department(s) and effectively coach and facilitate the resolution of complex employee relations issues, support people managers in performance management, and advise on succession planning.

Develop and implement systems to address potential deficiencies in the Day and Residential programs. Collaborate with multiple departments to develop or revise training programs to ensure compliance. Lead quarterly internal audits to assess compliance across the Day and Residential programs. Supervise the training department and the Quality Enhancement Coordinator. Design and implement internal policies to meet external regulations. Communicate any relevant updates or changes in State or Federal regulations to the appropriate departments. Stay current with all COMAR regulations, billing guidelines, policy standards, Medicaid waivers, Community Settings Rulings (CSR), and Nursing MBON regulations for ongoing monitoring and compliance across the Day and Residential programs. Oversee and implement Plans of Correction (POC) as necessary to address deficiencies. Conduct internal investigations and manage reportable investigations. Perform quarterly audits of the NCP and PCP to ensure compliance. Oversee the Emergency Preparedness Committee and the Standing Committee. Provide support to members of the Leadership Team. Review and update the Quality Enhancement Annual Report. Inspect the 37 residential sites and 20+ day program rooms on a quarterly basis to ensure adherence to COMAR and CSR. Oversee Carematic and CaraSolva systems.

Provide consultative support and partnership to the leadership teams in Maryland and Delaware to drive critical human capital initiatives that align with business results. This includes performance management, talent development, talent acquisition, diversity and inclusion, communication, and change management, while building cross-functional relationships. Diagnose issues and opportunities, taking necessary actions to ensure timely resolutions. Additionally, have a strong understanding of HR functions and knowledge of employment laws, best practices, and current trends in Human Resources. Possess the ability to teach, coach, and mentor others.Manage and coordinate the agency’s program for reporting to the (MTA) to ensure compliance with (FTA) requirements for quarterly drug and alcohol testing. Create and update policies for the Employee Guide, including Title VI compliance, interview guides, job descriptions, and performance management. Implemented departmental and HR processes. Oversee all aspects of the hiring process, which includes recruiting, coordinating hiring events, conducting interviews, extending job offers, processing new hire paperwork, and coordinating staffing needs across 22 or more locations in MD and DE, including various counties within the transportation department.Explain policies and procedures to staff and communicate any changes promptly. Handle all matters related to workers' compensation, unemployment claims, and the Family and Medical Leave Act (FMLA), as well as the Americans with Disabilities Act (ADA) and the ADA Amendments Act (ADAAA).Maintain personnel files and all related information, ensuring adherence to data privacy and protection standards. Including EEOC compliance and EEO-1 reporting, National Core Indicators reporting for MD and DE. Follow the progressive corrective action policy and coach employees exhibiting inappropriate behaviors. Make recommendations regarding disciplinary actions when necessary.

Each spring, I created a staffing plan and organized multiple on-site hiring events. I was accountable for achieving employee training goals and managing store sales forecasting and hours daily to align with the needs of the business. Additionally, I reviewed store schedules, processed time-off requests, and closed out weekly payroll.I led initiatives to improve processes and programs by providing support, developing plans for implementation, and encouraging the management team to communicate the rationale and benefits clearly. I offered feedback throughout these processes to ensure success. To meet the demands of the business, I anticipated needs through effective recruiting, hiring, development, and talent planning. I provided guidance to employees regarding their career and development plans and acted as an expert resource for the management team in handling challenging or sensitive employee issues, ensuring swift resolutions to any concerns.I assisted in establishing consistent HR practices among store management. I delivered training and coaching to the store management team in key HR areas. I effectively implemented and managed the performance management system, which included quarterly feedback and check-ins, commendations, corrective actions, and quality evaluations. I promoted a friendly and diverse workforce where employees felt motivated to provide exceptional customer service and support Lowe's vision. I helped the store management team ensure a positive work environment, proactively preventing issues and addressing complaints timely. I drove engagement initiatives and action plans, ensuring progress towards established goals.I mentored and trained new HR Managers and acted as a point of contact for market stores while the Area HR Manager was away, addressing concerns related to employee relations, policies, procedures, and administrative inquiries. The market encompassed 12 stores across Maryland and Delaware, employing over 2k individuals.