Tammy Mcdaniel Email & Phone Number

Largo, Fl, Us

Tampa, Florida, Us

Assembled and led, high-performance delivery teams through strategic recruitment, coaching, and training, consistently exceeding customer expectations.Managed a portfolio of enterprise retail and restaurant SaaS and Payment Integration engagements ranging from $1 - 8M per engagement while maintaining high customer satisfaction. Engineered the development and integration of a dynamic project management framework, strategically grounded in PMI knowledge areas, maturity model, and process groups.The framework was instrumental in facilitating the rapid scaling of the company, employing repeatable processes that were foundational to sustained growth and operational excellence.Spearheaded the transformation of user requirement collection processes, strategically minimizing oversights and expediting customer scope sign-off.Fostered team alignment by clarifying expectations, defining success criteria, and establishing transparent performance metrics, resulting in cohesive and goal-oriented teams.Created an organization-wide risk management dashboard utilizing Atlassian Jira, reducing timeline and budget risks. The dashboard improved overall team accountability and reduced average engagement issues by more than 50%.Produced and maintained customer implementation playbooks, streamlining onboarding and integration for customer Marketing and IT teams.Led pre-sales activities including solutioning, system integrations, implementation methodology, and executive level requirement gathering to secure winning SOWs.

Tampa, Florida, Us

Independently oversaw multiple concurrent SaaS and payment integration projects, demonstrating strong leadership skills, skillful prioritization techniques, and navigating complex project requirements.Provided metric-based visibility into portfolio progress using Atlassian Jira and Confluence, facilitating discussions on dependencies and trade-offs to drive alignment and reduce friction.Developed strong user stories, process diagrams, and other documentation conveying clear, concise requirements to the development teams.Managed multiple vendors and SI’s to accomplish complex multi-integration projects for both restaurant and global, enterprise retail customers. Lead fast-paced agile scrum teams through routine ceremonies including story grooming sessions and Sprint planning. Managed a portfolio of ecommerce mobile web and app projects, bridging the gap between business and technology thought leaders.Partnered with VP of Sales to secure winning SOWs, outlining key milestones and stakeholder accountability.Orchestrated the development of an ordering mobile app, surpassing revenue projections by $3 million in the first month.

St. Petersburg, Florida, Us

Spearheaded the successful integration of new digital product systems with legacy technology and processes such as invoicing, consumer-targeting systems, data entry, data warehouse, and digital asset management.

St Petersburg, Florida, Us

Introduced and implemented new business pipelines for Valpak through mobile, social email, and B2B e-commerce portal. Partnered with Sales, Marketing, Communications, IT, and Training departments to develop and promote a unified digital strategy for Valpak network. Provided leadership and expertise in the development of profitable, market-leading digital products by integrating strategic B2C & B2B solutions.

St Petersburg, Florida, Us

Produced consistent achievements in cutting-edge information systems management, team management, contract negations, purchasing logistics, and expense reduction. Manage internet technology groups supporting production and business operations. Responsible and accountable for managing over $1.5 million operating budget annually. Research, assess and approve technology purchases. Implement system improvements to maintain profitable, competitive, and quality-driven production processes.

St Petersburg, Florida, Us

Defined project mission statements, goals, critical success factors, scope and benefits. Identified and resolved change management issues. Directed the efforts of lead customers and process owners to facilitate the collection and documentation of user, system and business requirements. Specified screen, report and interface designs that produced a high-level of consumer usability. Facilitated the creation and implementation of a Valpak franchise intranet – saving the company thousands of dollars annually through reduced paper, e-commerce, and timeliness.Prior to becoming a manager, I held various roles at Valpak. I started as a 2nd shift Cheshire operator while going to school for an MIS degree. After graduation I accepted a computer operations role at Valpak. I then went on to become Apple repair certified and become a technical support specialist. I was then hired as an associate web developer in the mid-90s at Valpak. That is where my love of all things WWW began. I went on to begin a project manager career when I helped Valpak launch their intranet and internet site (Insidevalpakcom and valpak.com).

Bachelor Of Science, Christian Counseling And Mediation

Certifications: Technology Project Management