Tammy Mcinerney Email & Phone Number

Birmingham, Gb

Birmingham, United Kingdom

Shirley, West Midlands, United Kingdom

Birmingham, United Kingdom

Xoserve is the Central Data Service Provider for Britain's gas market, providing a comprehensive range of critically important services to gas suppliers, shippers and transporters, enabling the reliable, efficient operation of Britain's competitive retail gas market to serve all customers large and small.Key Responsibilities:• Creation of the Project Plans (estimating time, sequencing, resourcing & risk identification), reporting to Project Board and Steering Groups• Creation of Project documentation, i.e. Project Initiation Document (PID); User Test Approach, Implementation Approach, etc.• Risk and Issue identification, Analysis and Management • Test phase monitoring (planning, execution and evidence capture) • Implementation Planning, documentation of Go / No Go Criteria and monitoring of the plan at Go-Live• Lessons Learned logging and reporting • Project Closedown• Management of Internal and external stakeholders and supplier management • Management and coordination of delivery of the IT infrastructure and application changes as part of large projects from Start up to Completion• Supporting the successful delivery of multiple projects across dedicated programmes of work in line with agreed project objectives• Building, facilitating and maintaining strong internal and external stakeholder relationships

Birmingham, United Kingdom

Key Responsibilities:• Key member of the Gemini Project Team supporting and seeing through to completion, the Implementation of a number of projects, such as:• EU Phase 4A• Capacity Conversion• GDPR (General Data Protection Regulation)

Key Responsibilities:• Whilst working within Human Resources I gained a wider understanding of the diversity of the business and the impact HR processes have on the different teams within Xoserve, its employees and that of the external customers and agencies.• Process Reviews - I undertook a review of a process within my department to highlight any potential risks or issues and to ensure that it ran in line with our legal obligations, supported the employees as well as the business as a whole. This required planning of meetings, arranging schedules and preparing relevant documents.

Key Responsibilities:• My role on the Data Centre was very varied and included a combination of processes and projects from both a testing and infrastructure perspective.• Managed call flows to ensure the optimisation of staff and performance on all lines into the Data Centre.• Lead trainer, supporting and assisting new and existing team members.• Produced monthly Management Information for the Project Manager and wider business.

United Kingdom

Networking Manager

Key Responsibilities:• Responsibilities included co-ordination of conferences and booking meetings for Management and their clients.• Being first point of contact with managing front of desk duties• Liaising daily, with customers face to face, via phone and email• Along with my administrative duties, I was responsible for the office stationery and the administration of the company invoices

Key Responsibilities:• Working in a highly pressured call centre environment.• Sourcing information from various company systems and databases and relaying this information.• Achieving personal targets and maintaining an excellent Customer Service approach.

Key Responsibilities:• Customer Account management

Key Responsibilities:• Varied role within the Customer Portfolio Management business area• Supporting customer and key stakeholders with account enquiries