Tammy O'Neill Email & Phone Number

United States

Dallas, Texas, United States

Orange County, California, United States

Technology trainer providing new hire training for all positions in all U.S. offices. Created training content in Word, PowerPoint and Visio and created eLearning videos with iSpring Suite, all for distribution to the firm and inclusion in quarterly training magazine. Provided articles, puzzles and training content for training magazine. Primary Administrator for LMS managing user information, uploading content and scheduling live classes. Presented live training courses to users at all levels including DocXtools, Word, Visio, iManage, OneDrive, etc.

Los Angeles And San Francisco

Spearheaded all IT training in Los Angeles and San Francisco offices, utilizing classroom, deskside coaching, and webinar technology. Provided new hire training at all levels (Outlook, Word, iManage DMS, Forte templates and numbering schemes, timekeeping, SAP billing system, Adobe Acrobat and other firm applications) to all new employees for two offices, and handled new hire training remotely in smaller offices on regular basis. Coordinated and managed ongoing classroom and deskside training related to application upgrades and skill challenges on all firm applications.Coordinated and assessed users’ application proficiency and basic computer skills; directed one-on-one mentoring in response as needed. Created training documentation including lesson guides, quick reference cards and customized e-learning modules in Captivate 2019 for all new applications and any upgraded applications requiring training, and selected soft skills training. Tested and assessed all new applications as member of US training team. Worked as part of Los Angeles IT department, sharing duties, problems, and solutions. Prepared office-wide IT communications to users and aided in development of roll-out schedules and strategies involving training and support. Increased hardware roll out efficiency by aiding in imaging machines with new Windows 10 image. Provided second tier help desk assistance to Los Angeles and San Francisco users on firm applications. Administered ongoing back-end maintenance and support for Epoch timekeeping and Event Management programs.

Created, edited, and formatted Word documents, Excel spreadsheets, PowerPoint presentations, and Adobe Acrobat forms. Led analysis and repair of corrupt Word documents, troubleshooting advanced formatting issues, requiring advanced Word skills and extensive ability to focus and problem solve, often under very stressful time constraints. Provided options for resolving issues, and administered constructive and positive training stressing the importance of sound document structure and integrity to avoid document corruption in future.Led document processing department of four through conversion from WordPerfect shop to Microsoft Office-focused department, providing ongoing training in Office, Legal MacPac, and DocXtools. Provided desk-side training and support in Microsoft Office Suite, Outlook, iManage (WorkSite) DMS, Forte templates and numbering, Acrobat and Best Authority. Provided first tier Help Desk support to all Los Angeles users.Tapped for promotion to IT Trainer based on advanced technical skills and excellent relationships with both local attorneys and staff and IT personnel in main office.

Los Angeles

Chaired day-to-day management of Document Production Center, consisting of nine employees. Coordinated workflow management, staffing department seven days per week, hiring and ongoing training of department personnel, completing performance evaluations, adding, training and managing additional ad hoc staffing, and preparing annual department budget. Created departmental policies and procedures guide.Led department through major transition from DOS/WordPerfect to Windows/Microsoft Office; managed and coordinated training of all employees; managed the conversion and formatting of all current attorney work product in addition to all form documents.Created training and reference materials for Los Angeles and Menlo Park attorneys and secretaries.

Bachelor Of Science - Bs, Business Administration

Front End Web Development

Currently enrolled in curriculum focusing on Front End Web Development and Web Design

Computer Graphics