Tammy Estes Email & Phone Number

Woodland Hills, Ca, Us

Los Angeles, California, Us

Palo Alto, Ca, Us

Morgan Hill, Ca, Us

Not-for-profit private school serving pre-K through 12th grade students.Not-for-profit college-prep private school serving over 400 pre-K through 12th grade students.Business DirectorProduct Management• Launched web-based School Information System that provides details of events, student assignments, grades and invoices used by administration, teachers, students and parents. System significantly increased communication effectiveness between school and families.• Gathered internal requirements and led project to successfully implement new ASP accounting system and integrate with third-party billing providers. Accounting and Finance • Responsible for accounting including cash management, AP, AR, forecasts, quarterly financials, annual audit and tax filings. Employee Support• Provide HR, payroll and benefits support for more than 60 employees. Support more than 60 users and 200 computers. Identify solutions and negotiate agreements with vendors for technical solutions. Manage network redesign and implementation of VoIP phone system.

Atlanta, Georgia, Us

Managed portfolio, project and process management, as well as resource allocation and tracking for enterprise portfolio of more than 200 projects. Oversaw team of 55 project managers who led cross-functional teams through project lifecycle. Portfolio Management • Implemented valuation and approval process that governed selection of projects and ensured value of efforts was understood and incorporated and tracked against corporate goals and forecasts.Process Improvement • Assessed maturity of current processes against best practices and identified improvements. Benchmarked process effectiveness and updated processes as appropriate.

Atlanta, Georgia, Us

Managed more than 125 developers in 5 U.S. locations and India. Responsible for $14M+ budget. Designed and developed strategy and applications supporting more than 5 million Internet customers. Systems developed and supported include billing, CRM and customer-facing order entry and on-line sales applications. Architecture and Strategy • Responsible for defining architecture and infrastructure roadmap needed to achieve strategic corporate initiatives. Identified and negotiated acquisition of technologies needed to achieve architecture.Development Management • Managed development organization that implemented consumer billing, support and provisioning systems needed to launch VoIP, wireless, and municipal WiFi product as well as maintained support for more that 5M web customers. Integrated acquired systems in support of corporate acquisitions. Achieved and maintained SOX and PCI compliance.Process Improvement • Improved customer satisfaction by implementing processes and reporting that increased on-time launches and overall quality. Defect rate decreased by more than 40%. On-time launches improved to greater than 91% with more than 35 enhancements or product launches each month.Team Building • Attracted and built strong team with turnover rates one-third overall corporate rate.Offshore Development • Achieved cost savings of more than 30% while meeting quality levels of in-house development team by implementing offshore development center in India. Selected offshore partner, negotiated agreement, and trained and staffed center comprised of 40+ engineers.

Atlanta, Georgia, Us

Managed Account Management and Technical Project Management Teams. Portfolio Management • Coordinated between business units and development to gather requirements, prioritize and allocate resources to system enhancements and improvements to ensure resources were applied to the most impactful changes consistent with corporate strategic goals.Project Management • Managed project managers responsible for implementation of enhancements. Received ITIL certification.

PrincipalProvided consulting services including business opportunity analysis, market research, and product marketing deliverables.Product Management • Developed and reviewed business plans, financial models, marketing plans, pricing models and forecasts, including customer acquisition cost forecasts and channel analysis.• Advised clients on target market match and viability of products. Developed requirement documents, end-of-life strategies, and collateral.

Salt Lake City, Ut, Us

Launched TravelersEdge.com, an Internet portal designed for business travelers.Product Management • Established roadmap including prioritized feature sets incorporating input from usage, partners, sales, engineering and market research.• Managed development through product lifecycle. Negotiated and obtained buy-off on priorities and timelines from executives, partners, engineering and QA. Business Development • Instituted business model and performance objective targets. Monitored and reported actual vs. forecasted results. Modified placement of advertising and portal content, based on page views, to maximize revenue. Identified strategic partners and negotiated agreements to complete portal feature set. Process Improvement • Implemented successful product management process that was adopted by entire company that incorporated cross-functional teams, requirement documents, technical specifications, test plans, schedules, and launch plans.

Directed product management and marketing for $110M consumer and small office Internet access product line.Product Management • Developed and implemented tiered pricing plan and product strategy, feature sets and product bundles that raised average monthly revenue per customer by 10% within three months while achieving product margin targets.• Determined strategy by leveraging market segmentation, competitive analysis, focus groups and technology evaluations. Presented strategy and obtained executive and cross-functional buy-in. Negotiated priorities and timelines. Managed cross-functional teams that implemented products.Business Development • Identified strategic relationships needed to complete feature sets and expand distribution channels. Negotiated and managed strategic relationships and licensing. Product Marketing • Achieved revenue forecasts while remaining within marketing budget. Implemented cost-effective demand creation and customer retention programs that leveraged Internet, direct mail, retail, and OEM channels. Team Building • Built team of marketing, product and project managers in order to execute strategy.

Product Management • Defined product requirements. Managed development schedule. Administered fulfillment and direct mail programs. Selected and managed turnkey vendor. Managed production and inventory levels and development of product collateral. Managed writers and desktop publishers.

Product Management • Developed product requirements. Managed development schedule, of collateral designer and writer. Hired and managed outsourced testing team. Created test plans, implemented beta program and proper defect reporting.

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