Tamara Proffitt Email & Phone Number

• Operations Analyst responsible for maintaining monthly organizational charts and reports for leadership team.
• Support Director of Compliance/Operations with project tracking, staff training, and annual audit prep.
• Manage and review dual enrollment process and requests, maintain data accuracy and assist with training staff on process implementation and communicating updates.
• Create and implement standard operating procedures for new program. Identify student data for reporting and student completion status of 300+ students. Execute all compliance requirements for internal audit standards.
• Proactively create and maintain department resource page with documentation, operations instruction manuals, and compliance standards for school teams to access.
• Develop real-time project tracker monitoring time sensitive client requests to improve online help desk from 80% to 99% customer satisfaction. Analyze data to evaluate processes and training material to mitigate.

Oxnard, CA

• Led staffing and sales in strategic direction to increase Q4 earnings by 10%, resulting in our team achieving Top 5 office in West Region.
• Lead recruiter drafted job descriptions and implemented tracking system for new hires improving onboarding time by 30% and increasing job retention by 10%.
• Personally recruited and interviewed over 100+ experienced professionals, exceeded expectations for company hiring goals. Recruited and assisted management in hiring internal staff.
• Managed 80+ client and caregiver schedules in coordination with company policy to achieve customer satisfaction.
• Office manager responsible for training, onboarding, finance, client referral intakes, client openings, and marketing.

-Promoted to Lead RA.-Designed and facilitated student events focused on applying principal learning topics of diversity, citizenship, and career exploration.-Managed and conducted training for new resident assistants. Created marketing, learning material and guides of safety procedures.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science (B.S.), Business Administration And Management, General