Providing professional online administrative services to clients and businesses

Provided effective and patient focused outpatient clerical services for patients and clinical staff.➢ Booked and scheduled patient appointments, tests and procedures in a timely manner using Webpas health information systems.➢ Ensured appointments for referrals were allocated within clinically appropriate timeframes.➢ Responded professionally to enquiries for outpatient services from patients, internal and external staff.➢ Prepared, organised and maintained all medical records and related paperwork for patients being seen as per Health Information Management Service policies and procedures.➢ Collated all paper-based forms upon end of clinic and filed each correctly.➢ Prepared records in readiness for collection by HIMS staff.➢ Utilised Webpas health information systems to search, update and maintain patient information.➢ Developed close working relationships with team members to promote a harmonious and supportive service thus improving the overall patient experience.➢ Updated Medicare rebate information electronically in readiness for the revenue department review.

Used electronic WebPas system for admissions, discharges, transfers and patient appointments.➢ Monitored the Electronic Bed Management system for potential admissions, updating a patient’s information for discharge or transfer.➢ Answered and directed a high volume of phone calls, ensuring the call reached relevant personnel.➢ Liaised closely with colleagues to facilitate good communication between all departments such as nursing staff, doctors and allied health professionals.➢ Maintained a safe, neat and hygienic reception area – adhering to infection control standards.➢ Completed ward duties filing, stationery ordering, mail, photocopying and word processing.➢ Interviewed patients and family members to update demographics and sign financial election forms.➢ Organised PATS (Patient Assisted Travel) for rural and country patients.➢ Welcomed visitors and provided information pertaining to the ward.➢ Complied with all Health Information Management Service policies and procedures.

• Maintain patient medical, nursing files and patient confidentiality• Use electronic TOPAS system for admissions, discharges, transfers and requesting patient appointments• Answering and directing high volume of phone calls• Requesting and tracking patient medical files through MERITS system• Work in a team and ensure good communication between all departments such as nursing staff, doctors and allied health professionals• General reception/ward duties filing, stationery ordering, photocopying, receiving mail, word processing• Interview patients to update demographics and sign financial election• Liaise with inpatient supervisor as to which wards need cover• Complying with hospital health and safety • Maintaining a high level of hand hygiene