Tammy Tappan Email & Phone Number

Port St Lucie, Fl

Port St Lucie, Fl

Port St Lucie, Fl

- Act as Project Manager in the design and implementation of agency information systems. - Provide end-user system support, including training, for agency information systems . - Act as the Data Security Officer for all agency systems and for required state systems - Act as liaison with the information systems contractors - Support all agency departments in collecting, analyzing and reporting data. - Prepare and present statistical data for the quarterly CQI meetings. - Provide end-user support on Microsoft Office products, as needed. - Create ad hoc data and/or statistical reports as identified by the Chief Operating Officer.

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- Act as Project Manager in the design and implementation of agency information systems.- Provide end-user system support, including training, for agency information systems .- Act as the Data Security Officer for all agency systems and for required state systems- Act as liaison with the information systems contractors- Support all agency departments in collecting, analyzing and reporting data.- Prepare and present statistical data for the quarterly CQI meetings.- Provide end-user support on Microsoft Office products, as needed.- Create ad hoc data and/or statistical reports as identified by the Chief Operating Officer.

Act as Project Manager in the design and implementation of agency information systems.Provide end-user system support, including training, for agency information systems (e.g., HR Tracker, IRiS, CRS, Service Authorization, Record Management System, and all other Cloudspace-designed systems).Act as the UFF Data Security Officer for all agency systems and for required state systems (e.g., HomeSafenet, FSFN, HR Tracker, ICWSIS, IMS, High Risk Database, Accurint).Act as liaison with FIRST/IS data analysis and reporting.Act as liaison with the information systems contractors (e.g., Cloudspace).Support all agency departments in collecting, analyzing and reporting data.Prepare and present statistical data for the quarterly CQI meetings.Provide end-user support on Microsoft Office products, as needed.Provide staff with HomeSafenet technical assistance, as needed.Assist the Learning Institute trainers with HomeSafenet and FSFN training, as needed.Create ad hoc data and/or statistical reports as identified by the Chief Operating Officer.Participate in the quality improvement process.

Provide statewide assistance to DCF and contracted agency customers experiencing various hardware, software, network, application and security problems. Provide statewide assistance to users of the HomeSafenet System by analyzing computer system problems that they are having with the use of their hardware and/or software.Analyze agency data requirements to develop processes and forms for use in automating the standard operating procedures of the Statewide Help Desk, thereby increasing the efficiency of the workflow.Access and update security information for the following systems:Uniysis/IBM MainframeRACF (FLORIDA AND TSO)CIS/ABC Safe & SecureHomeSafenetServiceCenter (by Perregrine)Responsible to assist in the collection and interpretation of statistical data from the ServiceCenter database for the Statewide Help Desk.Daily work in the following system environments:HomeSafenet (web-based system)Lotus NotesMicrosoft WindowsMicrosoft Word, Excel, PowerPoint and Access (including VBA)Internet Explorer; for job-related inter- & intranet use)ServiceCenterCrystal Reports (including background coding)Daily use the ServiceCenter system to log all calls received, recording all assistance provided; to create and track problems as needed; and to notify users when the problems are resolved.Consult with Team Leaders, Supervisor, and Administrators as needed regarding management issues and concerns.Create and maintain databases in MS Access 2000 for the Statewide Help Desk for use in capturing employee information, employee evaluations, and gathering statistical and quality assurance data, using VBA code as needed.Use the following software programs as needed:Microsoft WordMicrosoft ExcelMicrosoft AccessMicrosoft PowerPointSeagate Crystal Reports

provide statewide assistance to DCF and contracted agency customers experiencing various hardware, software, network, application and security problems. From 2/2002 - present: provide statewide assistance to users of the HomeSafenet System by analyzing computer system problems that they are having with the use of their hardware and/or software.

Gather and format monthly, quarterly and annual statistics on the various calls received by the DCF Statewide Help Desk. Created over 30 Crystal Reports for this process.Assisted in editing and proofreading during the creation and publication of the ServiceCenter District MIS User Guide that is used statewide.Assisted in the testing of new versions of ServiceCenter prior to the installation of the upgrade for general use.Using Visio, created a flow chart for the call process used at the Statewide Help Desk.Assisted in the building and editing of the Risk Analysis Template using MS Word.Designed an assessment to be used by the Statewide Help Desk to determine the skill levels of the agents in basic desktop software.Using Microsoft Access, designed a database to be used by the Statewide Help Desk to store basic employee information, training completion dates, and to collect and compile various types of quality assurance data.As needed, conduct trainings sessions at the district level in the use of the ServiceCenter system, used to log and track calls received by the Statewide Help Desk and the local District staff.

Conducted pre-service training for newly hired Public Assistance Specialists - involved classroom lecture and hands-on computer use.As needed, analyzed and resolved problems that the trainees had in using the FLORIDA computer system.Created a Microsoft Excel sheet to track test grades, showing both student averages and class averages per test, and for a cumulative total over the term of the class.

Determined initial and ongoing eligibility for public assistance programs using the FLORIDA, FMMIS and CSE Systems.Supervisor back-up.Mentored/trained new workers.Tracked time standards for application processing according to the District 2 improvement plan and strategic objectives.Assisted in case readings of work completed by Public Assistance Specialists.Analyzed computer system problems as related to function (FLORIDA System) and policy (welfare eligibility), and then resolved those problems.Handled client complaints.Assisted in the completion of complex cases.Attended State disqualification hearings on behalf of the department as needed.Assisted in the creation of unit and service center process management systems to more efficiently process the workflow.Implemented and coordinated the merging and specialization of 2 eligibility units during a period of time when the combined units were understaffed: 8 caseworkers were assigned to accomplish the eligibility tasks of 13 caseloads. The process management system developed was submitted in August, 2000, to the State's "Work Smarter Not Harder" Campaign, and received an award for it's merits.Instrumental in overseeing and managing the training, monitoring, and corrective action plans relative to the ongoing work of 9 specialized caseworkers. At the time of leaving: the TANF accuracy rate was at 100%.As a Senior Public Assistance Specialist: called upon a daily to be a policy expert, a customer service specialist, a back-up supervisor, a team coordinator, a statistician, a quality control monitor, a computer expert, and, most importantly, represent the unit and service center within the community as a leader and a partner.

Determined initial and ongoing eligibility for public assistance programs using the FLORIDA, FMMIS and CSE Systems.Tracked and computed individual/unit statistics for monthly production reports.Handled clients' requests for supervisory attention.Analyzed computer system problems as related to function (FLORIDA System) and policy (welfare eligibility), and then resolved those problems.Designed process management systems to more efficiently process the workflow for the unit and the service center.Developed process to efficiently complete periodic PEN baby reports.Was a part of the conversion team for the service center - the team were the fastest and most accurate workers with regards to policy and computer knowledge and skills, and were responsible for converting the majority of the public assistance cases from paper to the FLORIDA System, while the rest of the caseworkers in the service center focused on continuing the client services. This team was also involved in learning and then teaching the intricacies of the FLORIDA System.

Instrumental in design of Statewide system to be used to make security requests and to track all users of DCF computer systems. Acted as lead and liaison between the other State Zone Security Officers and the Headquarters programming staff for the project.Using Crystal Reports, gathered and formatted into PDF complex data regarding the work flow in the South Zone with regards to the ticketing information captured in the ServiceCenter Database by the DCF Statewide Help Desk.As the South Zone Security Officer responsible for processing requests for new/updated/terminated access to the FLORIDA, CIS/FAHIS, Vital Statistics & HomeSafenet systems for employees (DCF and CBC) working in any of the 11 counties within the South Zone. Process includes verifying if an individual currently has access; requesting user IDs from Data Security for employees not previously known to any of the systems and then assigning them the proper security role/profile in the appropriate systems, and maintaining a working knowledge of the unit/profile structures of each of the various systems.Responsible for maintaining the organizational structure for the HomeSafenet system for employees within the South Zone. Reset passwords for CIS/FAHIS, FLORIDA and HomeSafenet.Ensure that all staff with access to any DCF system has attended Security Awareness Training. Involves creation of spreadsheet for all Zone employees (DCF & CBC), dissemination of that list for use by local staff, coordination of training sessions, conducting trainings for staff and for trainers, and updating Security Agreement Forms as needed.Act as Security Liaison between DCF and the various CBC agencies to ensure that all security-related processes are understood and followed.Track system access of all users of departmental systems to ensure that staff is added/updated/deleted in a timely manner.