Program Leadership | Partnership Development | Market Growth | Sales Strategy | Revenue Generation | Client Retention | Customer Feedback Analysis | Service Excellence | Performance ImprovementAs the leader of T-Mobile’s Device Protection Program across the top 100 Western and Central US markets, I successfully built strong partnerships with Market Leadership to foster growth and drive business results. In this role, I was responsible for developing and executing comprehensive sales… Show more Program Leadership | Partnership Development | Market Growth | Sales Strategy | Revenue Generation | Client Retention | Customer Feedback Analysis | Service Excellence | Performance ImprovementAs the leader of T-Mobile’s Device Protection Program across the top 100 Western and Central US markets, I successfully built strong partnerships with Market Leadership to foster growth and drive business results. In this role, I was responsible for developing and executing comprehensive sales strategies, managing territory expansion, and driving performance improvement across multiple regions.Key Achievements:Sales Strategy Execution: Created and implemented a robust sales strategy that drove a 60% year-over-year increase in web sales, 70% growth in existing client business, and a 150% boost in new business acquisition.Market Revenue Growth: Developed and executed tailored marketing plans within my territory, resulting in a 20% growth in market revenue and consistently achieving 100% of annual sales quotas.Territory Expansion: Spearheaded the expansion of my market territory from 7 to 10 regions, achieving a 30% year-over-year growth rate and significantly broadening the program's reach and impact.Client Retention & Satisfaction: Launched and led a successful client ambassador program, which directly contributed to a 10% increase in client retention and satisfaction, enhancing long-term relationships with key customers.Customer Experience Excellence: Consistently exceeded expectations and achieved the highest satisfaction score in the region on a director-led survey, reflecting my commitment to delivering exceptional service and building strong customer loyalty. Show less

Strategic Leadership | Client Relationship Management | Budget Oversight | Process Optimization | Performance Improvement | Training & DevelopmentKey Achievements:Strategic Budget Management: Oversaw a $2.6M budget, allocating resources across key business functions to drive client retention, improve user experience, and enhance marketing efforts, ensuring a high ROI on all initiatives.Revenue Retention & Growth: Spearheaded efforts to reduce annual feature revenue… Show more Strategic Leadership | Client Relationship Management | Budget Oversight | Process Optimization | Performance Improvement | Training & DevelopmentKey Achievements:Strategic Budget Management: Oversaw a $2.6M budget, allocating resources across key business functions to drive client retention, improve user experience, and enhance marketing efforts, ensuring a high ROI on all initiatives.Revenue Retention & Growth: Spearheaded efforts to reduce annual feature revenue losses from $890K to $250K over a three-year period, successfully retaining over $200M in revenue by implementing strategic client management practices and process improvements. This achievement directly contributed to the stability and growth of the business.Client Communication & Process Improvement: Led initiatives to streamline client communication and internal processes, which resulted in a 60% increase in Net Promoter Scores (NPS). By improving documentation and refining processes, I enhanced customer satisfaction and fostered stronger client relationships.KPI Development & Enrollment Growth: Partnered with clients to define and implement performance metrics (KPIs) for care and tele-sales teams, which led to a 15% increase in enrollments. This collaboration helped optimize client performance and strengthen the relationship between the company and its partners.Claims Process Optimization: Facilitated and led focus groups to address pain points within the claims process, resulting in a 30% reduction in transfers and a 20% decrease in escalations. These improvements significantly enhanced the customer experience, reducing friction and increasing operational efficiency.Training & Knowledge Transfer: Developed comprehensive training materials and product guides for global teams, which not only improved operational efficiency but also ensured consistent knowledge transfer across regions. This initiative helped elevate team performance and standardize best practices globally. Show less

Sales Leadership | Strategic Marketing | Portfolio Management | Demand Generation | Sales Training & Development | B2B & Retail ExpertiseKey Achievements:Sales & Marketing Strategy: Spearheaded comprehensive sales and marketing strategies across a territory generating over $1.5M in annual revenue. By focusing on market dynamics and tailored approaches, I consistently met and exceeded quarterly growth targets, contributing to significant business growth.Demand Generation… Show more Sales Leadership | Strategic Marketing | Portfolio Management | Demand Generation | Sales Training & Development | B2B & Retail ExpertiseKey Achievements:Sales & Marketing Strategy: Spearheaded comprehensive sales and marketing strategies across a territory generating over $1.5M in annual revenue. By focusing on market dynamics and tailored approaches, I consistently met and exceeded quarterly growth targets, contributing to significant business growth.Demand Generation & Revenue Growth: Designed and launched demand generation programs that directly contributed to a $250K increase in quarterly sales revenue. These programs were strategically crafted to meet both short-term and long-term sales goals, further strengthening Samsung’s market presence.Portfolio & Territory Management: Directed a diverse portfolio of over 120 stores, including National Retail, Carrier locations, and B2B partnerships. By managing and optimizing these accounts, I consistently surpassed performance metrics and drove a 30% year-over-year revenue growth across the territory.Sales Training & Development: Created and implemented the Samsung Elite sales training program for select representatives, which resulted in a 25% increase in sales. The program was successfully launched nationwide, impacting team performance and helping achieve higher sales targets across regions.Mentorship & Team Development: Led and mentored a team of 15 field sales managers, fostering a culture of growth and collaboration. This leadership contributed to a 30% increase in territory development, empowering managers to lead successful initiatives and develop strong customer relationships.Cross-Functional Collaboration & Event Leadership: Partnered with carrier marketing teams to lead and execute customer events, driving greater awareness of Samsung’s portfolio and strengthening relationships with key partners in the ecosystem. Show less

As a Senior Account Manager at Kyocera International, I managed operations across the Desert Mountain Region, which included Arizona, Colorado, New Mexico, Utah, Wyoming, and El Paso, Texas. In this role, I oversaw a network of 250 franchised agents for five major U.S. wireless carriers, successfully boosting brand loyalty by 20%.Key Contributions:Sales Growth: I liaised between 500 retail locations and the National Field Sales (NFS) team, achieving a remarkable 40% growth in… Show more As a Senior Account Manager at Kyocera International, I managed operations across the Desert Mountain Region, which included Arizona, Colorado, New Mexico, Utah, Wyoming, and El Paso, Texas. In this role, I oversaw a network of 250 franchised agents for five major U.S. wireless carriers, successfully boosting brand loyalty by 20%.Key Contributions:Sales Growth: I liaised between 500 retail locations and the National Field Sales (NFS) team, achieving a remarkable 40% growth in Kyocera portfolio sales. This was accomplished through strategic process optimization and targeted initiatives that resonated with our clients.Training and Development: I delivered weekly presentations at various retail locations to enhance product knowledge and sales techniques, resulting in a 15% increase in product sales and improved confidence among sales teams.Marketing Support: I contributed to regional marketing initiatives and sales incentives, which elevated Kyocera’s brand presence and drove customer engagement.Competitive Analysis: By compiling competitive intelligence for Kyocera leadership, I identified key strengths and weaknesses of competitors, providing insights that informed our strategic direction and proactive market positioning. Show less

As a Senior Account Manager at US Foods, I played a crucial role in driving sales and enhancing customer relationships within a competitive market. My focus was on providing tailored foodservice solutions to a diverse portfolio of clients, ensuring their operational needs were met effectively.Key Contributions:Client Relationship Management: Developed and maintained strong relationships with key accounts, resulting in improved client retention and satisfaction. By understanding… Show more As a Senior Account Manager at US Foods, I played a crucial role in driving sales and enhancing customer relationships within a competitive market. My focus was on providing tailored foodservice solutions to a diverse portfolio of clients, ensuring their operational needs were met effectively.Key Contributions:Client Relationship Management: Developed and maintained strong relationships with key accounts, resulting in improved client retention and satisfaction. By understanding client needs and preferences, I provided customized solutions that aligned with their business objectives.Sales Growth: Led initiatives that resulted in significant sales growth across my territory. Through targeted strategies and personalized service, I consistently exceeded quarterly sales targets, contributing to the overall success of the region.Cross-Functional Collaboration: Worked closely with internal teams, including marketing, logistics, and product development, to ensure seamless service delivery. This collaboration enhanced our value proposition and enabled us to respond swiftly to client needs.Market Analysis: Conducted comprehensive market analysis to identify trends and opportunities, enabling proactive adjustments to our sales strategies. This insight facilitated informed decision-making and improved competitive positioning.Training and Support: Provided training and support to junior account managers, fostering a culture of continuous improvement and teamwork. By sharing best practices, I helped enhance overall team performance and client service. Show less

In my role as Senior Account Manager at Geyser Water, I was instrumental in driving sales and expanding our customer base in the bottled water industry. My primary focus was on delivering high-quality service and fostering long-term partnerships with clients.Key Contributions:Account Development: Cultivated relationships with key clients across various sectors, including retail, hospitality, and corporate environments. By understanding their specific needs, I tailored solutions… Show more In my role as Senior Account Manager at Geyser Water, I was instrumental in driving sales and expanding our customer base in the bottled water industry. My primary focus was on delivering high-quality service and fostering long-term partnerships with clients.Key Contributions:Account Development: Cultivated relationships with key clients across various sectors, including retail, hospitality, and corporate environments. By understanding their specific needs, I tailored solutions that increased customer satisfaction and loyalty.Sales Strategy Execution: Developed and implemented effective sales strategies that led to significant revenue growth. I consistently met and exceeded sales targets by leveraging market insights and maintaining a customer-centric approach.Product Promotion: Championed new product launches and promotions, resulting in increased market visibility and customer engagement. I collaborated with the marketing team to create impactful campaigns that resonated with our target audience.Cross-Functional Collaboration: Collaborated closely with production and logistics teams to ensure timely delivery and product availability. This coordination minimized supply chain disruptions and enhanced overall customer experience.Market Research: Conducted thorough market research to identify trends and opportunities for growth. By analyzing competitor activities and customer feedback, I provided valuable insights that shaped our strategic direction.Training and Development: Mentored and trained junior sales representatives, sharing best practices and strategies to improve performance and achieve collective goals. Show less