Tammy Wells Email & Phone Number

United States

Dallas, Texas, United States

• Created Functional Requirements Documentation for the origination and servicing of mortgage applications. Collaborated with the Senior Product Manager, Development team, External vendors, and QA in the completion and.
• Updated Functional Requirement Documentation, Vendor/Product API Documentation, and Product Data/field Mapping for the Path API, Wholesaler MarketPlace (CWM), and the Interface Service (CIS)
• Integrated data mapping to integrate data mapping strategies for banks and Third-Party Originators (TPO)
• Created Visio diagrams of the high-level processes of how a bank or TPO will interact with the Origination and servicing systems that became training tools for the department and the vendors
• Evaluated mortgage product XML mapping according to specifications to ensure that Calyx systems and vendor systems were ready to integrate and the release was successful
• Tested, validated and resolved issues with vender UAT and Integrated testing; preventing data from being imported incorrectly when vendor implements.

Carrollton, Texas, United States

• Supported the business on technology projects by trouble shooting, reporting, and tracking various system issues. Served as the liaison between operations, business units, and IT. Engaged Brokers, Underwriters, Account.
• Became a subject matter expert for the team within 2 months, in spite of having no prior knowledge or experience with the TPO Mortgage business
• Mentored team on the function of a business analyst and documenting requirements for the development team
• Led UAT by guiding the users and team members on how to execute UAT and what to look for, allowing for issues to be addressed prior to implementation and reducing production defects by 25%
• Analyzed data from Brokers to identify improvement opportunities such as creating process flow sequencing controls, which prevented user errors and allowed Brokers to process loans with greater accuracy and 20% fewer.
• Leveraged experience as a software engineer to identify and escalate issues caused by software versus procedural failures, allowing software fixes to be implemented more quickly.

Fort Worth, Texas, United States

• Facilitated the day-to-day activities between IT, the business units, vendors and clients in all stages of client and customer onboarding and servicing sub-prime vehicle loans. Configured new clients by insuring that.
• Managed compliance letter automation project to dynamically generate compliance letters based on state requirements, saving the company hundreds of thousands of dollars in litigation cost.
• Served as the subject matter expert between legal and the IT team, insuring interpretation of compliance requirements were being understood and incorporated into system design.
• Assumed responsibility for the Statement of Work and account paperwork submitted to the payment vendor and approved by all parties so that the vendor could accept customer payments when the client completed onboarding
• Architected the strategy for processing lease clients within existing COTS package, allowing Innovate to onboard a multi-million dollar lease client into the Innovate retail portfolio.
• Collaborated with Vendors, development team and clients defining, planning, developing and testing APIs to streamline and automate the vehicle repossession process, decreasing lost revenue by 15%.

Arlington, TX

• Finalized Business Requirements, participated in testing, defect analysis, defect resolution, and created Change Control Documents for the Canada Lease project
• Created and maintained screen requirements, database and XML mapping documents
• Executed system testing and worked with the development team for issue resolution entering defect tickets
• Introduced and designed the project issue log for the tracking and resolution of the defect tickets.
• Assisted with defect analysis and resolution during QA testing by participating in brainstorming discussions.
• Generated change control documentation used to schedule system updates and communicate outages.

Irving, TX

• Worked with the business units, development, and testing organizations on regulatory and compliance related projects in mortgage servicing.
• Worked with the business units gathering requirements and writing the Business Requirements Document resulting in the successful implementation of compliance and regulatory updates.
• Assumed responsibility for the Functional Requirements Document to keep the project on schedule
• Wrote SQL Queries used to determine customer impact and to validate invoice test scenarios.
• Acted as a consultant with the testing department during QA testing ensuring appropriate functionality was tested, identifying 15% more defects prior to production release.
• Created User Acceptance Test Plan and Scripts for the QA department and the business units ensuring the project stayed on schedule and met the quality criteria.