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I have years of experience in many different facets of IT and customer facing roles over the years. Much of my career has been in Infrastructure until the last few years, which have been expanded to Governance, Risk, and Compliance. I am well versed in infrastructure framework, IT and business systems, applications, as well as audit compliance and controls. My career began in as a soldier of the United States Army National Guard. I joined the military in during the first Gulf War. I spent 6 years in the Armed Forces and was proud to serve my country as my father and both maternal as well as paternal Grandfathers before me. I transitioned into the civilian industry in March of 1997 when I began working at Pfizer Pharmaceutical as and IT Tech and Trainer. I have worked for companies that specialized globally with international clients and had unique multi-cultural requirements. Highlights of my career include managing a remote team of 19 staff across the country. Maintaining a team environment and empowering growth is a skill in which I take pride and ownership. I was also tasked with implementing a Disaster Recovery and Business Continuity tool, RPX Recovery Planner for the storage and use of Disaster documentation such as Application Recovery Plan's and Business Impact Analysis forms. My time as DR Manager included conducting the most successful audited DR test on company record, coming in ahead of schedule by over 8 hours and including a complete end to end integration test. Another project accomplishment was overhauling our Gsuite - GMAIL licensing to cut 478 accounts with a company cost savings of over 150,000.00 dollars a year. Implementing standard of account review quarterly and a process to request the appropriate account license going forward. One of my favorite moments over my career occurred while I was in a volunteer teaching capacity. I have taught computer classes to children and adults through the Urban League of Greater Hartford. I enjoy working with the youth, as well as the community. In closing, I am highly motivated and well organized. I am capable of juggling multiple disciplines. I am looking to effect change and make an impact in a dynamic company. I am intrinsically motivated, and I want to be able to provide value using my vast experience. I enjoy being a team player and have a tremendous pride in always being the “Go-To” person in my organization. Thank you for taking the time to read a little bit about me!
Pace® Labs
View- Website:
- contestlabs.com
- Employees:
- 230
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Lims Product ManagerPace® LabsNorth Attleborough, Ma, Us -
Lims Product ManagerPace® Labs Aug 2023 - Present -
Information Technology Support ManagerAlpha Analytical Jun 2019 - Aug 2023Westborough, Ma, UsStrategic Planning and Project DeterminationBudgeting for CapEx and OpExAccount Administration and Group Policy controls according to NIST StandardsVendor Management to include tacking contacts, escalation paths, and managing quarterly road-mapping meetingsLiaison to the Operations organization to enhance and proactively automate and correct long term potential production issuesOn-going project strategy to reduce down-time and increase bandwidth and efficienciesReporting for Board and Leadership to include resource planning and scaling -
Information Technology Service Delivery ManagerAlpha Analytical Jun 2019 - Aug 2023Westborough, Ma, Us -
Information Technology Service Delivery ManagerBoston Analytical Jun 2019 - Aug 2023Salem, New Hampshire, Us -
Director Of Social MediaMosquito Joe Of Plymouth-Cape Cod Mar 2018 - Dec 2022Maintain advertising and customer focus via social media platforms such as Facebook, Instagram, Google My Business , etc...Manage email drip campaigns to customers and leads for fact sheets, expectations, and up-coming events.Photography of shows and events for social media.
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National It Disaster Recovery Program Manager & Change Management (Governance, Risk, & Compliance)United Natural Foods Aug 2016 - Oct 2019Providence, Ri, Us -
National Site Support Manager, Atlantic RegionUnited Natural Foods Mar 2014 - Nov 2016Providence, Ri, UsIn charge of a national Site Support organization. This consists of 19 locations across the country and 13 employees located remotely, as well as in the corporate office. -
Service Desk LeadUnited Natural Foods Jul 2013 - Mar 2014Providence, Ri, Us -
Senior Helpdesk Engineer Level IiUnited Natural Foods Mar 2010 - Jul 2013Providence, Ri, UsManage Role Based Access via global groups in Active Directory an example is Websense for different levels of Internet access as well as folder share permissionsTraveled for the company to bring new clients on boardAppointed SME (subject matter expert) for several new clients and trained on all of their products required for supportProvide training for support personnel concerning new client hardware and softwareMonitor System outages using Solar WindsAdminister AIX and Unix accounts for printing and ordering systemsManage Remedy Knowledge Base for all updates, reviews, and obsolete materialFacilitate Bridge calls and company communications regarding outages, change controls, and system maintenanceManage backup tape library operations and preparation for Iron Mountain transferWork with diverse group of the network operation technicians for the repair activity of broadband, narrowband, wireless applications etc. SharePoint administration for security permissions and content Develop, implement and maintain the solutions that support and help the company’s wired and wireless networksSupport of clientele who work 100% remoteAssisted with the roll out of several thousand iPhones and iPods for use with a custom application for a new ordering processCreate My Fax Accounts -
VolunteerInspiring Minds Oct 2014 - Oct 2019Providence, Rhode Island, UsThis is a volunteer reading program at a local elementary school. It is a program designed to enhance the reading skills of youth. -
RealtorColdwell Banker Residential Brokerage 2008 - 2012Madison, Nj, Us -
Senior Helpdesk Engineer Level IiCsc Jun 2004 - Oct 2009Global, UsProvide subject matter expertise for United Technology Accounts i.e.; Pratt & Whitney, Sikorsky, Carrier, Hamilton, Otis, Corporate, and Research Divisions as well others Business Units.Provide technical support for foreign and domestic clients on a variety of LAN/Ethernet connected and stand-alone personal computers, hardware, related software and peripherals.Installation and configuration of computer based applications remotely, with the use of Microsoft systems, management server software & remote resolution services (RRS).Document, track and monitor problems to ensure a timely resolution. Use of remote control tools to connect to client's desktop resulting in quicker resolutions for desktop configurations and application issues.Identify, research, and resolve technical problems as well as respond to telephone calls, email and personnel requests for technical support.Provide Level 1 Executive support Teach customers use of Microsoft Office Products and Specific customized software Support Mainframe, Windows, and Unix Platforms Remote Access Support for clients using DSL, Cable, and Wireless Services for offsite use and Eaglenet for on-site use Provide Critical Off-shift and On-call support to staff and clients Disseminate critical information to staff concerning company scheduled and non-scheduled outages Create eFax accounts on the Exchange Server -
Teacher - VolunteerKelvin D Anderson Center Feb 2004 - Jun 2004by Urban League of Greater Hartford through Department of Children and Families under the "Weed and Seed" Grant Provided computer training for young children ages 4-16 as part of after school program Assist with Homework and computer needs Create and facilitate training for Adults of Housing Development associated with Center Provide resume writing assistance and job search assistance Provide center with computer software and hardware support
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Computer EngineerThe Hartford Oct 2001 - Jun 2004Hartford, Ct, UsProvide subject matter expertise for a Life as well as The Hartford clients Part of 3 man team which implemented a new support structure for the company's level 1 and 2 IT Department when the Helpdesk originally beganProcedure creation for customer support model Organized communications with merging departments Determined software support need for clients Manage critical information for staff Created global groups and email accounts -
Training Manager Through TeksystemsPfizer Jun 1997 - Oct 2001New York, New York, UsAct as a liaison between End-user Services and Clients Provide high quality level of training support to End-user Services Deliver detailed and relevant training to support new computer software programs Coordinate with client groups to keep a-breast of new product information Coordinate support of lab equipment Evaluate and track skill levels of Analyst to recommend and provide training Create New Hire programs for IT Department -
Platoon SergeantUs Army Feb 1992 - Feb 2000Arlington, Virginia, UsSupervision and orientation of 5-20 soldiers at any given time Acted as Military Occupational Skill Coordinator Liaison between Soldier and Unit Provide peer counseling Screened clothing issue and financial paperwork
Tammy Beard Skills
Tammy Beard Education Details
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Ct State Three RiversComputer Science -
Liberty UniversityProject Management -
United States Army, Columbia South CarolinaAdministration And Supply -
Norwich Free AcademyHighschool Diploma -
Liberty UniversityInformation Technology Project Management
Frequently Asked Questions about Tammy Beard
What company does Tammy Beard work for?
Tammy Beard works for Pace® Labs
What is Tammy Beard's role at the current company?
Tammy Beard's current role is LIMS Product Manager.
What is Tammy Beard's email address?
Tammy Beard's email address is ta****@****ail.com
What is Tammy Beard's direct phone number?
Tammy Beard's direct phone number is (860) 779-2800 x*****
What schools did Tammy Beard attend?
Tammy Beard attended Ct State Three Rivers, Liberty University, United States Army, Columbia South Carolina, Norwich Free Academy, Liberty University.
What skills is Tammy Beard known for?
Tammy Beard has skills like Technical Support, Bmc Remedy, Servers, Troubleshooting, Software Documentation, Software Installation, Disaster Recovery, Security, It Operations, Customer Support, It Management, Data Center.
Who are Tammy Beard's colleagues?
Tammy Beard's colleagues are Nirmela Govinda, Tim Kelley, Sergei Desjadon, Diane Kisner, Casey Gwaltney, Thư Cao, John Smith.
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