As a seasoned Customer Experience Manager with over 5 years of experience in the telecommunications industry, I have a proven track record of success in leading and managing both internal and outsourced teams to deliver exceptional customer experiences. Currently, I work with a leading smartphone manufacturer, where I leverage my expertise in Android devices to drive customer satisfaction and loyalty on a global scale. With a passion for staying at the forefront of industry trends and a commitment to continuous improvement, I am dedicated to ensuring that our customers have the best possible experience with our products and services.
-
Customer Experience Manager, GlobalNothingLondon, Gb
-
Customer Experience Manager - Europe, Us & MeaNothing Oct 2022 - PresentClerkenwell, England, GbResponsible for designing and implementing a world-class customer experience strategy, ensuring customers receive the best experience possible during and after the sales process. Collaborating with all departments to improve the delivery of the experience provided to the customer, handling complex and escalated customer experience enquiries, managing and motivating call centre agents, and working with external agencies to ensure business needs are met.
-
Head Of Customer Care & Service Management, GlobalRokit Nov 2018 - Oct 2022Los Angeles, California, UsDelivering exceptional customer service that fostered brand loyalty and achieved high NPS ratings. This role involved leading and coordinating teams across North America and the United Kingdom, with the goal of improving the customer experience and user experience globally. It was a challenging and fulfilling position that profoundly impacted customer satisfaction and loyalty. -
Customer Support ManagerWileyfox Mar 2018 - Nov 2018Ruislip, Slough, GbLeading hybrid internal and outsourced teams dedicated to providing outstanding customer care and service for two smartphone brands. The role included high-level coordination with sales and marketing teams to ensure that customer needs are met and exceeded. With a focus on continuous improvement and staying at the forefront of industry trends, I was dedicated to delivering exceptional customer experiences and fostering brand loyalty.Wileyfox was acquired by STK in March 2018. -
Customer Service Executive - French SpeakingWileyfox Nov 2017 - Feb 2018Ruislip, Slough, Gb
-
Assistant Duty Officer - Red Pennant Emergency AssistanceCaravan And Motorhome Club Jun 2013 - Oct 2017East Grinstead, West Sussex, Gb
Tom Montgomery Skills
Tom Montgomery Education Details
-
University Of LeicesterComputer Science
Frequently Asked Questions about Tom Montgomery
What company does Tom Montgomery work for?
Tom Montgomery works for Nothing
What is Tom Montgomery's role at the current company?
Tom Montgomery's current role is Customer Experience Manager, Global.
What schools did Tom Montgomery attend?
Tom Montgomery attended University Of Leicester.
What skills is Tom Montgomery known for?
Tom Montgomery has skills like Customer Service, Team Management, Customer Satisfaction, Operations Management.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial