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Tom Montgomery Email & Phone Number
Customer Experience Manager, Global
at
Nothing
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✓ Verified July 2026
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Current company
Role
Customer Experience Manager, Global
Location
London, England, United Kingdom
Company size
Who is Tom Montgomery? Overview
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Quick answer
Tom Montgomery is listed as Customer Experience Manager, Global at Nothing, a with 24525 employees, based in London, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Tom Montgomery.
Tom Montgomery previously worked as Customer Experience Manager - Europe, US & MEA at Nothing and Head of Customer Care & Service Management, Global at Rokit. Tom Montgomery holds Computer Science from University Of Leicester.
Company email context
Email format at Nothing
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Nothing
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Profile bio
About Tom Montgomery
As a seasoned Customer Experience Manager with over 5 years of experience in the telecommunications industry, I have a proven track record of success in leading and managing both internal and outsourced teams to deliver exceptional customer experiences. Currently, I work with a leading smartphone manufacturer, where I leverage my expertise in Android devices to drive customer satisfaction and loyalty on a global scale. With a passion for staying at the forefront of industry trends and a commitment to continuous improvement, I am dedicated to ensuring that our customers have the best possible experience with our products and services.
Listed skills include Customer Service, Team Management, Customer Satisfaction, and Operations Management.
Current workplace
Tom Montgomery's current company
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Nothing
6 roles
Tom Montgomery work experience
A career timeline built from the work history available for this profile.
Customer Experience Manager - Europe, Us & Mea
CurrentResponsible for designing and implementing a world-class customer experience strategy, ensuring customers receive the best experience possible during and after the sales process. Collaborating with all departments to improve the delivery of the experience provided to the customer, handling complex and escalated customer experience enquiries, managing and motivating call centre agents, and working with external agencies to ensure business needs are met.
Oct 2022 - Present
Head Of Customer Care & Service Management, Global
Delivering exceptional customer service that fostered brand loyalty and achieved high NPS ratings. This role involved leading and coordinating teams across North America and the United Kingdom, with the goal of improving the customer experience and user experience globally. It was a challenging and fulfilling position that profoundly impacted customer satisfaction and loyalty.
Nov 2018 - Oct 2022
Customer Support Manager
Leading hybrid internal and outsourced teams dedicated to providing outstanding customer care and service for two smartphone brands. The role included high-level coordination with sales and marketing teams to ensure that customer needs are met and exceeded. With a focus on continuous improvement and staying at the forefront of industry trends, I was dedicated to delivering exceptional customer experiences and fostering brand loyalty.Wileyfox was acquired by STK in March 2018.
Mar 2018 - Nov 2018
Customer Service Executive - French Speaking
Nov 2017 - Feb 2018
Assistant Duty Officer - Red Pennant Emergency Assistance
Jun 2013 - Oct 2017
1 education record
Tom Montgomery education
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University Of Leicester
FAQ
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Quick answers generated from the profile data available on this page.
What company does Tom Montgomery work for?
Tom Montgomery works for Nothing.
What is Tom Montgomery's role at Nothing?
Tom Montgomery is listed as Customer Experience Manager, Global at Nothing.
Where is Tom Montgomery based?
Tom Montgomery is based in London, England, United Kingdom while working with Nothing.
What companies has Tom Montgomery worked for?
Tom Montgomery has worked for Nothing, Rokit, Wileyfox, and Caravan And Motorhome Club.
How can I contact Tom Montgomery?
You can use AeroLeads to view verified contact signals for Tom Montgomery at Nothing, including work email, phone, and LinkedIn data when available.
What schools did Tom Montgomery attend?
Tom Montgomery holds Computer Science from University Of Leicester.
What skills is Tom Montgomery known for?
Tom Montgomery is listed with skills including Customer Service, Team Management, Customer Satisfaction, and Operations Management.
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