As President/CEO of TCG, Tamra manages broadcast accounts and internal staff, providing overall direction and facilitation as well as interfacing with client managers and staff members, including being directly involved on several levels with the captioning team.Tamra brings 30-plus years of court reporting, real-time and captioning experience to TCG. Having been a trained court reporter and an experienced real-time writer and captioner herself, Tamra has developed stringent on-air protocols and spearheads the continuous learning process for captioners... as well as recruiting for TCG.Tamra continues to be instrumental in the design and implementation of key processes and systems in support of CBC/Radio-Canada and other national and international clients, such as to provide coverage for breaking stories, weather disasters, and emergency scheduling, and all Olympic captioning since 1996.Through Tamra's leadership, TCG has demonstrated itself to be an industry innovator, designing and implementing new protocols and process improvements such as script archival, daily log reporting, and stringent in-house systems and quality control.The focus on quality and excellence are the keystones of TCG, and through Tamra's management, TCG is able to demonstrate consistently better results in terms of accuracy ratings and overall customer satisfaction than other and similar service providers, due to the very high standards Tamra has set in place for TCG and its captioners.