• Provide operational support including: recruiting, hiring, bookkeeping and invoicing.• Review proposals and statements of work for web projects.• Provide administrative and marketing support as needed.

Edited PHR/SPHR: Professional in Human Resources Certification Study Guide, 3rd and 4th edition.

• Identified human resources training needs and trends in California.• Developed content for continuing education including; identifying educational HR topics, reviewing proposals, securing and corresponding with instructors, providing support and implementing program guidelines.• Directed strategic plan for NCHRA professional development.• Represented Professional Development on NCHRA’s Board of Directors and lead annual initiatives.• Monitored effectiveness and ROI on educational programs and professional development activities.• Managed NCHRA’s Certification Preparation Course including; securing instructors, facilities and providing on-going support throughout the semester.• Co-facilitated train-the-trainer programs.• Reviewed and approved training materials for quality and compliance with Continuing Professional Education (CPE) guidelines.• Observed, evaluated and provided feedback to instructors.• Served as a resource for new program ideas and current trends of interest and legislative activities.• Maintained speaker database, program records and files and created reports as needed.• Hired, trained, managed and evaluated employees within department.

• Conducted training for internal employees on topics such as Interviewing, Organizational Development and Recruiting.• Trained and managed new employees and students assistants.• Recruited students for entry-level positions by using outreach tables on campuses and attending career fairs.• Reviewed and critiqued resumes.• Interviewed pre-screened applicants.• Checked references of qualified candidates.• Sourced candidates.• Addressed employee relation issues with immediacy and confidentiality.• Oversaw new hire orientation and monitored appropriate handling of employee paperwork and records.• Implemented processes and procedures to improve program efficiency.• Developed and maintained relationships with Bay Area companies to market CSS.