Tamra Grigsby Email & Phone Number

Austin, Texas Area

Receiving complaints and inquiries from customers and partners for all Luminex supported products, and help to troubleshoot said complaints. Documenting all customer communications, triage complaints as required and lead investigations for issue resolution. Perform independent data analysis and problem solving Key contributions:• Contributing to the maintenance of the Install Base, Knowledge Management database, and all administrative duties associated with Technical Support.• Performing laboratory duties when needed as part of troubleshooting efforts, coordinating with other departments (Business Managers, Field Service and Molecular/Field Applications Support teams, QA, RA and Operations) for customer management and issue resolution.• Demonstrate dedication to high quality customer service• Ensure customer satisfaction by receiving assay, hardware, and software complaints and inquiries, resolving issues or triaging to the appropriate resource to achieve resolution• Exercise independent judgment to manage customer complaints and inquiries of diverse scope and complexity• Document all customer calls, emails, and interactions in the call center database• Perform laboratory experiments in support of product investigations or perform product testing• Contribute to the Knowledge Management database with the use, creation, and editing of Articles• Update the customer Install Base per departmental processes• Coordinate with other departments (Business Managers, Field Service, Molecular/Field Applications Support, QA, RA, and Operations team) for customer management and issue resolution

Provides Laboratory consulting for the facility, monitor quality control, proficiency testing, and competency assessments for all lab and non-lab testing personnel.Key Contributions:• Keep all records and logs needed, per TDH guidelines.• Monitors quality control, performance improvement, proficiency testing, and competency assessments for all lab and non-lab testing personnel. • Clinical Management: Ensures the effective delivery of patient care in a safe, efficient, and cost-effective manner while providing excellent customer service.• Patient Satisfaction: Maintains a high level of patient satisfaction. Investigates and resolves patient complaints or directs complaints to the medical director if needed.• Communication – Communicates with patients, families, physicians and other personnel in a courteous and professional manner.• Cleanliness – Maintains a clean working environment.• Staff Development – Maintains current licensure. Participates in continuing education through training in educational programs. Organizational Support – Follows policies and procedures. Supports organization’s goals and values. Displays willingness to make decisions, Exhibits sound and accurate judgment in the best interest of the organization. • Other – Performs other duties, tasks and/or projects as assigned by the Medical Director.• Staying in compliance with CLIA and COLA.• Maintains Credentialing for the facility.

Austin, Texas Area

Part-time position responsible for preparing specimens, performing qPCR and genotyping procedures and reviewing QC/Results used to provide medical professionals with the tools to safely recommend nutritional supplements to their patients. Key contributions: Executed and analyzed samples in the genetics labs by performing qPCR, on a ThermoFisher Quant Studio 12K, to test for genetic variants in critical metabolic pathways. Ensured test-result validity before recording/reporting results, earning a reputation for meticulous attention to detail.  Evaluated quality control within the laboratory using standard laboratory test and measurement controls.  Helps the organization with projects throughout the laboratory to assist in helping to meet deadlines.

Austin, Texas Area

Molecular SupervisorClinical Pathology Laboratories, Austin, TX 2017 – Present,Responsible for the day-to-day management of a Molecular testing laboratory, leading a team in sample production, data analysis, and test integration, and participating in testing as needed. Oversees hiring, training, and promotion of laboratory staff. Manages processes and procedures including scheduling, space and materials management, and vendors and equipment. Promotes and communicates corporate goals and programs including implementation of continuous Quality improvement and adherence of all required regulations and accreditation guidelines.Key contributions:• Assume leadership and mentorship role in overseeing the technical and operational aspects of the Molecular Laboratory including scheduling and daily task assignments.• Participate in testing, training, implementation/validation as required to be available as back-up and maintain strong knowledge base in the lab• Supervise staff in the day-to-day operations of sample processing, data analysis, QC approvals, etc.• Oversee the hiring, training and promotion of laboratory staff• Grow and develop staff in order to increase overall knowledge-base• Ensure sufficient cross-training takes place in order to guarantee that production coverage is always consistent• Ensure continuing education and competencies are up-to-date for all personnel• Leads the laboratory in continuous improvement and communicates organizational direction.• Ensures policies and procedures are followed and maintains adherence to Quality program.• Leads department through new test integration and LIS improvements• Shows commitment to company initiatives and plays an active role in promoting a positive culture.

Responsible for performing moderate and high complexity testing. Analyzes, reviews, and reports test results and quality control results and takes remedial action when indicated. Ensures specimen integrity by adhering to the laboratory’s procedures for specimen handling and processing. Adheres to departmental policies and procedures to include departmental programs, quality control, quality assurance, and safety. In absence of supervisor, responsible for overall operation of department.Key contributions:• Utilizes technical skills and abilities to perform laboratory testing.• Utilizes job knowledge, judgment, and problem solving skills to ensure quality.• Effectively utilize departmental resources.• Utilize personal and professional skills to promote customer relations.• Direct departmental staff in the performance of their duties.• Oversees and maintains departmental programs in the absence of the supervisor.

Austin, Texas Area

Responsible for supervision of task associated with the testing of samples. Task include but are not limited to coordinating activities of sample processing, sample plating, reagent preparation prior to testing, and training of testing personnel.Key Contributions:• Supervise, train, and evaluate performance of employees under direct supervision• Ensure processing of biological samples follows approved procedures and transferring of samples to production maintains the integrity of the sample identity. Ensure required reagents are prepared for each production run.• Supervise performance of manual immunoassays and other manual assays as needed.• Participate in scheduling process with representatives of automation to maximize throughput in the testing lab.

Austin, Texas Area

Supervise collection and preparation of specimens; monitor and manage performance of laboratory procedures used in diagnosis, treatment and prevention of disease. Verify, record and report lab results on all performed tests; administer hospital policies and laboratory procedures, including maintaining the cleanliness of lab equipment, instruments and work area.Key Contributions:• Ensured compliance with government requirements; teach, coach, and mentor lab technicians.• Gather and compile performance improvement data each month to ensure precision of testing.• Guided and delivered quality assurance between the lab and hospital through monthly rounding’s.

Collect and prepare specimens and perform laboratory procedures used in the diagnosis, treatment and prevention of disease. Verify, record and report lab results on all performed tests. Ensure compliance with government requirements, hospital policies and laboratory procedures, maintain cleanliness of lab equipment, instruments and work area.Key Contributions:• Executed and analyzed tests in areas including chemistry, hematology, urinalysis, serology, blood bank and microbiology.• Ensured test-result validity before recording/reporting results, earning a reputation for meticulous attention to detail. .