Tamra S. Email & Phone Number

United States

Remote / Working-From-Home

Managing the day-to-day operations within the Market Data Exchange Relations/Compliance and Data Integrity Teams. Maintaining client satisfaction by conducting data analysis, identifying problems, and preparing effective conflict resolution.Directing daily meetings with teams to ensure compliance with operational policies and procedures.Serving as the liaison between three (3) cross-function teams, stakeholders, and delivery managers. Managing vendor relationships with 10-13 top stock exchanges, third-party partners, and consultants.Maximizing productivity and effective communication by centralizing market data contracts in a single database.

Plantation, Fl

Maintained client satisfaction by collaborating with the Engineering Team to develop thresholds for data quality assurances. Work alongside the Data Network Team to intercept potential problems and/or mitigate ongoing issues through to resolution. Streamlined customer support email and telephone correspondence into a centralized application to improve client communication. Directly managed the development team in Costa Rica using communication tools including SLACK and Zoom.Championed the establishment of a Japan-based team to increase productivity and meet client needs. Implemented, facilitated and executed training sessions for the Japan-based Data Integrity Team, creating a self-sufficient workforce capable of managing day-to-day operations.

Plantation, Fl

Trained, managed, and delegated tasks among five (5) team members including new hires.Monitored and reported on database checks to ensure data accuracy and continuity throughout server farms.Improved collaboration among cross-functional departments by initiating standard operating procedures, resulting in the company utilizing a centralized communication database. Increased productivity by collaborating with database engineers to integrate automation to modernize multiple manual tasks.

Miami, Florida, United States

Investigated and diagnosed hardware and software issues and worked toward resolution to ensure client satisfaction. Exercised patience while demonstrating the ability to keep calm in stressful situations during troubleshooting sessions. Screened 20+ inbound calls daily that were distributed throughout call-center. Deescalated client concerns through phone and email inquiries.

Certificate Program, Project Management

Business Administration, Applied Science - Supervision And Management

Six Sigma Green Belt Certification