Tamsin Brame Email & Phone Number

Malvern, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Reporting to the Chief Retail Officer, and working closely with the Executive Leadership team, Functional Heads and Retail Teams, this senior leadership position is responsible for delivering the most strategic and commercially critical campaign (Holiday) in the MECCA trading calendar contributing almost 40% of annual company profits from the last three months of trade.

Melbourne, Victoria, Australia

Reporting to the HO Customer Insights, and working closely with the Executive Leadership Team, Functional Heads and Retail Teams, this senior leadership position was responsible for successfully planning, implementing and integrating MECCA’s Voice of Customer program (MECCA Voices) across our Support Centre and Retail teams (106 stores) in Australia and New Zealand.

Melbourne, Victoria, Australia

Reporting to the Co-CEO, and working closely with the Executive Leadership Team, Functional Heads, Project Sponsors, Project Managers, and Delivery teams, this senior leadership position played a pivotal role in building MECCA’s Projects & Change capability to help turn ideas into viable projects, support strategy and project delivery, and ensure benefits and strategic objectives were realised.

Docklands

CPP is a customer focused initiative established by CEO Andrew Thorburn. The Program works across the enterprise with the sole purpose to listen to what annoys customers and fix it quickly (within three months), fundamental to building advocacy across all customer segments.Reporting to the Program Director, and working closely with numerous teams including; Product, Customer Servicing, Technology, Testing and Business Improvement, this senior leadership position was responsible for leading the end to end delivery of a project from idea to implementation to eliminate customer pain related to fees and set-up of a package of business products.

700 Bourke St, Docklands

Reporting to the Program Director, and working closely with the Micro and Small Business (MSB), Product and Digital & Direct Banking leadership teams, this senior leadership position was responsible for:• Delivering key streams of work for a project deemed critical to deliver uplift in customer advocacy and Net Promotor Score (NPS) for two priority segments of NAB's core business strategy.• Identifying and prioritising the MSB digital strategy and capability required to deliver a connected customer experience and uplift customer advocacy and NPS. • Influence senior leadership [Steer Co of EGM’s from divisional leadership teams, and the Australian Investment Committee (AIC)] for funding of prioritised initiatives.This program was paused due to NAB commencing a comprehensive Enterprise Strategy engagement and the need to ensure ongoing strategic alignement.

700 Bourke St, Docklands

Reporting to the General Manager, Channel Development and working with business unit leadership teams across the Enterprise including, Digital & Direct, Product, Technology, Consumer and Business Banking this senior leadership position was responsible for driving Channel Strategy and Planning across the Enterprise, with a particular focus on Digital and Direct channels, and working with other channels or assets within the broader Enterprise to drive towards a customer-centric and integrated experience.

Reporting to NAB’s Group Executive, Finance & Strategy (Group CFO Mark Joiner, followed by Craig Drummond), this senior leadership position was responsible for supporting the Executive across a diverse range of strategic, business management and communication oriented projects that support the translation of the strategy of the business into functional operation. The role required support oversight and active involvement from NAB Group executives to drive activities that stretch across NAB’s global operations, and to regularly engage with the most Senior Executives across the Enterprise.

Melbourne, Australia

Reporting to the Director of Kaizen, working closely with BU Business Improvement leads and PMOs, key responsibilities include:• Facilitate and accelerate the development of a sustainable Kaizen culture across the Group.• Develop, deliver and manage meaningful enterprise Kaizen reporting to senior leaders including CEO, with a focus on leadership and advocacy.• Manage key executive stakeholders to both influence and educate on Kaizen@NAB progress and uplift.• Participate in and manage group-wide Kaizen@NAB governance framework.

Parental Leave.

Reporting to Head Of EQS Culture & Capability, and working closely with each BU EQS leader and PMO, key responsibilities include:• Lead the development and ongoing management of a Continuous Improvement (CI) strategy & deployment program for implementing and influencing a culture of CI across the Enterprise.• Influence NAB business unit leadership teams on CI strategies and approaches.• Juggle competing demands and priorities; balancing strategic and tactical priorities to ensure optimal outcomes for the enterprise.

Reporting to Head Of EQS Culture & Capability, and working closely with each BU EQS leader, PMO and CFO across the Enterprise, key responsibilities include: • Support the provision of meaningful management information as required on the Group-wide EO&KS program & initiatives to internal and external stakeholders. • Showcase best practices, lessons learnt, convergence opportunities and significant risks across the Group Portfolio. • Develop and relaunch an Enterprise wide Benefits Management framework and methodology that standardises EQS benefits definition and reporting across the Enterprise.

Reporting to the GM Distribution and Operational Support Services, and working closely with Account Management Services and key strategic partnerships, key responsibilities include:• Oversee end to end delivery of voucher services for assigned BU’s in accordance with agreed BU service needs and expectations.• Drive advocacy of outsourced customer processes with assigned BU’s as a trusted partner/key advisor for BU.• Lead service demand across assigned BU’s in accordance with agreed scope of works and service levels.

Reporting to the GM Strategic Third Party Operations, and closely with key strategic partnerships, key responsibilities include:• Transform FISERV (cheque processing joint venture) operations (CPEP).• Re-engineer Records Management Lodgement and Retrieval.• Refresh alliance portfolio capability management strategy.

Reporting to the HO Strategic Third Party Operations, and working with key strategic partners, responsibilities include:• Develop and manage the performance management capability for key business processes outsourced (BPO) within Customer Service & Delivery (CS&D) and ABO, and prepare executive reports for month end performance across the Alliances. Third party contracts with value of approx. $100M.• Manage CS&D’s BPO continuous improvement transformation initiatives portfolio to support the strategic and cost management agenda and increase quality of service.• Manage Risk profile and management across the Alliances, collaborating with the Leadership Team to execute mitigation strategies/plans.

Reporting to the CEO based in the USA, as the founding representative of the Australian region responsible for servicing four key clients and building a sales pipeline. Responsibilities included account management, solution development, project management, and change management.

Commencing as a graduate consultant on the graduate program and then promoted to senior consultant, supported the delivery of varied client projects and programmes.

Senior Managers Program, Business Administration And Management, General

Post Grad Diploma In Applied Finance And Investment, Finance

Commerce, Economics

Bachelor Of Commerce/Bachelor Of Economics, Marketing, Economics, Management

Vce