Tamsin Deutrom-Yue Email & Phone Number

Fleet

Support to Win is dedicated to enabling the comms sector, and has a wealth of experience delivering unique value via our professional and support services.A key speciality is migration projects, enabling UK-based telecom businesses to realise payback from the platform consolidations of mergers and acquisitions, and to enact long-term evolution of their technology strategies.We sit across all vendor technologies, making us uniquely positioned to handle major migration projects for operators and service providers, be it from platform to platform, network to network, on-prem to hosted or TDM to IP. Our experience has led to great results in all these areas.Recent projects range from enterprise-scale (1,000+ seats) implementations of cloud PBX and managed SIP services, through to the mass-migration of tens of thousands of endpoints for 6,500+ SME customers on behalf of a major international cloud comms operator. We also offer in-life support services to optimise the customer experience and lifetime value beyond the migration process.Our Values:Customer DrivenWe are passionate and transparent in everything we doThink CreativelyWe innovate to be differentAct with IntegrityWe do the right thingEmpower & InspireWe empower and inspire our customers to be the very best they can beExpertiseWe earn the right to be called expert, and value the expertise we deliver

Having founded Mevyn with a firm belief that there is a definite skillset lacking in many Service Providers, which would take them from good to great - I really see myself as being the helping hand for when businesses phone a friend.Project Management is crucial for any business and often over looked. Using Prince2 methodology I am able to provide these services to businesses that require simple processes to be implemented in order to fulfil their Customer implementations. With years of experience across multiple vendors I am also able to assist with Pre-Sales consultancy and Solution Design of your Customer requirements relating to telephony.Having a proven record for designing accreditation and training modules, I am able to deliver training across all scales of the spectrum. This can be either technical or layman’s delivery.

London, United Kingdom

Project Management - Initially assigned as Project Manager to complex and larger telephone migrations for Enterprises moving to Cloud Telephony Services. This role has since evolved applying the same processes and methodology and working closely with our Partners to ensure all new Customers they bring on board have the same principles applied to their telephony migration, no matter how big or small the scope.User and Partner Training - I am the main contributor of the webinar content and delivery which is provided to all NCONNECT partners on a monthly schedule. This content covers a spectrum of topics and information providing our partners with up to date industry information.I also provide the monthly Partner training for Technical NCONNECT Academy held monthly. This training provides our Partners with in-depth knowledge of our platform, portals and features available to them.Ad hoc webinars and on site End User training on all aspects of the NCONNECT Cloud Telephony Services.Number Porting and Allocation - I am the main point of contact for all porting and Sub-Allocation of numbers with various Carriers for NCONNECT and their partners.Partner communications (e.g. Newsletter) - I provide Marketing assistance by ensuring all communications out to the partner is managed in a professional manner, by utilising the various suppliers we use for our eCasts and event management applications.Partner communication is provided by means of a monthly newsletter, webinar updates, training updates as well as any unplanned communication that needs to be sent out.

Creating and delivering internal processes relating to quotation and provisioning of all IPT ordersProduct development of Hosted Telephony offering for Nine Telecom Group through both the reseller and dealer channels. Building supplier relationships to increase productivity and effeciency within work flow.Working with BDMs to assist with pre-sales support and solution specifications.Attending Reseller and Dealer meetings to understand their requirements and routes to market

Responsible for all provisioning and billing for Network Services for IPI. This includes WLR3, Data Circuits and LLU aspects of the business.

Channel Account Management, dealing with pre / post sales support for our Resellers.I am also involved in Product Development within the Reseller portfolio.

Assisting with the rollout of Hosted VoIP in the UK Market through Channel distribution for the SME and SOHO market.Setting up internal process involved with Operations and Development. Setting up relationships and processes with Suppliers.Assisting Partners with end to end processes and roll out of a fully managed hosted service.Involved with Product Development within the organisation to keep up with customer requirements and market trends.On hand for 1st-3rd line support for Partners assisting with installs and congifuration of their accounts.

Project Management regarding the implementation of all complex orders submitted. Offering Pre-Sales and Sales support to the Sales teams. Dealing with 3rd party vendors.