I’m a dynamic and goal-oriented professional with a strong foundation in Customer Success, Sales Development, and Operations Management. With extensive experience managing a database of over 1,500 members and students, I have successfully enhanced customer retention, driven enrollment growth, and ensured smooth office operations.At the Alliance Française, I excelled as the primary point of contact for new and existing customers, leveraging my communication and problem-solving skills to resolve inquiries and concerns. Through targeted membership promotions, renewals, and program outreach, I ensured high engagement and retention rates.Key responsibilities included:* Promoting programs and conducting open houses to attract new members and students.* Administering payroll for 25+ part-time instructors, ensuring accuracy and timely payments.* Managing class registrations and organizing French language certification exams.* Collaborating on events to engage the community and build program visibility.This blend of customer management and sales-related activities has equipped me with valuable skills in lead generation, relationship building, and pipeline growth. My ability to build trust, manage multiple touchpoints, and create seamless customer journeys has laid the groundwork for my transition into a Sales Development Representative (SDR) role.I’m excited to apply my passion for sales, operational efficiency, and relationship-building in new environments where I can contribute to growth and success.