A fast-growing transportation company that provides dispatching, cargo transportation, and shop services for trucking companies, owner operators, and truck drivers.● Drove customer centric product vision and strategy by conducting market research and analyzing company’s long-term goals to create a shared understanding of product direction and evolution across different departments within the organization.● Delivered end-to-end customer research by interviewing 25 clients via qualitative methods and utilizing surveys to collect and analyze quantitative data of 80% of end users to create and prioritize product roadmap, increased customer satisfaction by 15% in 3 months.● Established Agile ceremonies and led product development lifecycle including requirements gathering, sprint planning, release process, onboarding, and on-going support for the MVP of internal system, improving team productivity by 30%.● Influenced senior leaders to improve business process efficiency by 27% by defining key metrics and using tools such as SQL and Excel to make data driven decisions.

State Agency founded by the Ministry of Agriculture and Environmental Protection of Georgia. Agency provides financial and technical support for individuals/cooperatives engaged in Agriculture in Georgia.● Collaborated with senior stakeholders and different functional teams, such as IT, Legal, Procurement, Marketing, and Product departments, to achieve alignment on product strategy and roadmaps to manage $100M programs portfolio.● Spearheaded software development lifecycle (SDLC), including discovery, ideation, design, and functional requirements definition, to develop application management system for 14 co-financing programs, ensuring products compliance with legislative regulations and boosting overall operational efficiency by 350%. ● Orchestrated the full-scale implementation of ERP solution that led in enhanced organizational efficiency, reducing process of time-consuming manual data entry and eliminating errors by 85%, which in turn allowed staff to allocate more time to customer-focused activities, improving service quality.● Oversaw 3 cross functional teams for end to end product delivery of Farmers’ Registry system, by integrating multiple service providers through APIs, accelerating data-driven decision-making process by 34%.

Municipal Services Development agency is a Local Government Agency founded by Tbilisi Municipality City Hall. Agency develops B2B and B2C electronic systems for the local government organizations and citizens of Georgia.● Led cross functional teams of developers, UX designers, and QA testers to create B2C system for Tbilisi Taxi, enabling 125,000+ drivers acquire taxi licenses and driving growth of the annual revenue for Tbilisi Municipality by $500,000.● Owned a product roadmap, wrote user stories and defined features, to develop a website and a mobile application for Tbilisi Parking in compliance with regulations. Analyzed product metrics (KPIs), achieving 57% customer satisfaction.● Drove Go-To-Market strategy for Document Flow system, reaching 80,000+ end users and generating $250,000 revenue within a 1,5 year. ● Spearheaded launching HRMS and Workflow management SaaS B2B systems by designing user manuals and providing training for 600+ new users, facilitating smooth onboarding for 22 client organizations.

Property Management Agency of Tbilisi City Hall is a NNLE established by Tbilisi Municipality. The agency disposes real estate owned by the municipality and provides city residents with efficient, flexible, integrated online service delivery under the "one stop shop" principle in a short time and simplified manner.● Worked with software engineers and UX designers to create the agency’s first website and online auction system to manage $30M property annually. ● Created functional requirements, designed prototypes, and user acceptance test scenarios for Tbilisi Map system. Gathered user feedback to understand customers’ pain points, Increased customer satisfaction by 65%.● Optimized existing business processes to facilitate the transition to a paperless practice. Reduced administrative costs by 12% and application processing time by 3 times.