Tamyia A. Email & Phone Number

New York, United States

• Developed expertise in customer support and triage, becoming a subject matter expert for customer needs in AI technologies while staying abreast of industry trends. • Demonstrated strong problem-solving skills by educating enterprises and personal use chatbots on AI functionalities, reviewing and providing feedback on submitted tasks, resulting in a 30% increase in customer satisfaction measured through user surveys. • Collaborated with development teams to refine AI algorithms, contributing to product development and implementing process improvements that enhanced product training performance by 25%, quantified through A/B testing of algorithm versions. • Earned status of trusted contributor with a 4.6/5 rating by being detail-oriented and resourceful in completing assigned tasks. • Demonstrated strong organizational skills by utilizing various platforms to work cross- functionally with other AI trainers on Slack, Discourse, and Zoom, improving team efficiency and ability to multitask.

Orange County, New York, United States

• Executed over 300 deliveries with meticulous precision, showcasing a commitment to excellence and reliability in meeting and exceeding delivery requirements. • Demonstrated unwavering dedication and commitment to customer satisfaction by maintaining a flawless record of a 100% completion rate. • Excelled at interacting with customers, maintaining a 4.9/5 star rating through superior verbal and text communication skills.

Brooklyn, New York, United States

• Leveraged information-gathering skills to understand customer preferences, offering personalized recommendations that helped exceed monthly sales targets by 15%, as tracked through individual sales performance reports. • Provided customer-centric service on the sales floor, assisting customers with inquiries and concerns promptly and effectively, demonstrating strong verbal communication skills. • Accurately processed an average of 50 transactions per shift, ensuring customer satisfaction and showcasing adaptability in a fast-paced retail environment. • Trained new team members on store policies and customer success best practices, utilizing conflict management skills to enhance team performance.

New York City Metropolitan Area

• Manage general business matters including account management with professionalism and handling workflows to ensure customer satisfaction, resulting in a 95% client satisfaction rate as measured through quarterly feedback surveys. • Support documentation with client status reports and perform information gathering on client matters, interpreting documents in computer applications to provide accurate information, showcasing detail-oriented work and ability to prioritize tasks. • Generate weekly and monthly financial reports with a typing speed of 55WPM (verified through typing tests), often required to multitask effectively to meet deadlines in high-pressure situations and manage competing priorities. • Follow up with clients on the status of projects via multi-line phone system, email support, or chat, maintaining a high level of customer success by addressing customer needs proactively, resulting in a 30% increase in repeat business and improved first call resolution. • Conduct client intake interviews to determine if we can provide the required services, showcasing self-motivation, and effective needs assessment through resourceful information gathering, leading to a 25% increase in successful service successful service matches. • Approached all client interactions with an empathetic attitude, focusing on enhancing the overall customer experience throughout the service process.

Brooklyn, New York, United States

• Aided general administrative support by making appointments for professors, and managing calendars to allow staff to host meetings and classes, demonstrating the ability to prioritize tasks effectively. • Exceptional computer skills, provided technical product support for Mac and Windows computer systems and projector systems, showcasing the ability to understand basic troubleshooting steps and resolve technical issues. • Executed essential maintenance tasks as part of administration duties, including updating Windows operating systems on designated computers to the latest version as per specified instructions. • Handled copying and scanning of documents for university staff, ensuring efficient document reproduction and digitization to support academic and administrative needs. • Implemented efficient filing systems by digitizing records and creating a searchable database, demonstrating process improvement skills that reduced document retrieval time by 60%, measured through time studies.

Bachelor Of Science - Bs, Business Administration And Management, General

Certificate Of Completion-Nys 75 Hour Pre Licensing Course, Real Estate