I started to work as Service Desk Agent dedicated on the BP account and after a few weeks I was tasked with handling local OPM tasks for our team. During this time I discovered my affinity for operations and people management . It was a welcome challenge for me to focus on improving and optimizing the day-by-day operation, and it also earned me my colleagues' appreciation, shown by the several nominations I have received for employee of the month, eventually winning it three times.Three months after moving on to the main operation at my team in early 2015, I was offered a position in the Lead Incident Management team on the Philips Global Account, which includes having overall responsibility in critical incidents, steering management calls, managing the required resources and participating in both customer and tech calls. I have found a great deal of excitement in the challenge of handling crisis situations and working closely with our management to keep up the already high customer satisfaction. I aim to master my skills at my job at all times and provide support to the boundaries of my roles and beyond.Continuing my previous assignment as well, I have been chosen to be the Professional Coordinator of my team in May 2016, with receiving various people management tasks and becoming the deputy for my line manager.