Tamás Boros Email and Phone Number

 Developing insurance claims (motor, life, property), understanding the needs/perceptions of the field and, based on this, preparing the Business Specification.  Preparation of flow chart and procedures for Business Specifications. Management of testing of completed developments:o Writing test caseso Test cases testing at BA levelo Organisation and coordination of testingo Preparation of test logbooko Verification of live operation Projects:o Development of a Claims Manager interface for Claims Experts/Administrators

 Coordinating the IT development needs of the Savings Bank- Assessing the needs of the Business Areas in relation to the needs to be developed, understanding the exact business specification/problem. If necessary, refining the concepts- If required, design of the development to be carried out at logical level (process design, functional design).- Requesting a quotation, assessing its amount in terms of the size of the development- Coordination of the development- Examination of IT budget, obtaining approvals/authorisations taking into account bank instructions and regulations, so that the order is sent to the suppliers- Review contracts with suppliers- Verification/approval of proof of delivery and invoicing- Liaison between the developer and the Department Review and monitoring of IT Specialist's development needs from a budgetary perspective. [IT cost controlling] Ongoing liaison with vendors regarding development needs (deadlines, schedules, prioritization of improvements, problems encountered) Monitoring of SLA report performance, investigation of SLA violations Management of developments, modifications, authorisations related to the intranet interface of Banks and Co-operative Credit Institutions Provide ongoing assistance to Co-operative Credit Institutions regarding ATM and Card data and ATM Journal files (missing data, incorrect script) Ongoing assistance to Co-operative Credit Institutions with OBA, BEVA, KARA, TEVB replenishment problems. Redesigning new processes in case of changes Assisting Co-operative Credit Institutions with entitlement management Cooperative Credit Unions migration tasks and problem management on IT side Providing data to Internal Audit Projects:o ATM Network Development Projecto IFRS / IFRS9 Projecto FHB migration taskso Migration of Savings Cooperativeso KHR 4.0 implementationo Payroll systems migrationo Data cleaning after the mergero MBH merger tasks

Management of IT Services Department divisions:- Service Desk and Help Desk- Planning and Supply Department

Planning, monitoring and reporting of annual budget of NHIF's IT services, data synchronization and communication with Finance and Management Department.Participation in public procurement processes (call for tenders, evaluation of tenders).Organization and management of support of NHIF's information and communication services (Service Desk, Help Desk). Process planning and management of the NHIF's IT customer service. Support of IT services on SLA Level I.Implementation of HP Service Manager Software and integration to NHIF's workflow.Creation of NHIF's IT Service Catalogue, change management, participation in establishment of IT knowledge design.

Development of process planning and management standards to better functioning of IT Organization (Microsoft Visio).Implementation of ARIS Banking system, one of the most widely used process modeling program, development of ARIS-methods.Continous analyzing and documentation of internal operational/business processing, introduction of goal flows, follow-up of effectiveness.Monitoring of existing processes in methodological aspects and enable to release.Annual budget planning and monitoring on CAPEX and OPEX aspects. Follow-up of offers, orders and invoices, enforcing relevant internal rules and regulations.Reporting to Board of Directors concerning annual IT financial planning.Cooperation on daily level with System Support and other business areas who provide business specifications.

6-month internship as a law trainee