Chief Operating Officer | En Pointe ManagementJuly 2018 – Present | VietnamWebsite: enpointe.com.vn As COO, I lead initiatives to optimize operations across 20 business units under Embassy Education (EE), serving 10,000 students in various programs from kindergarten to international schools, arts, and special rights education. I developed and managed VIIS, including LALAGA Academy Vietnam and Vitta Academy, focusing on youth sports and educational pathways.Key… Show more Chief Operating Officer | En Pointe ManagementJuly 2018 – Present | VietnamWebsite: enpointe.com.vn As COO, I lead initiatives to optimize operations across 20 business units under Embassy Education (EE), serving 10,000 students in various programs from kindergarten to international schools, arts, and special rights education. I developed and managed VIIS, including LALAGA Academy Vietnam and Vitta Academy, focusing on youth sports and educational pathways.Key Achievements:Strategic Leadership:Drove operational efficiency and drove sustainable growth across 20+ business units.Implemented core processes ensuring flexibility and adaptability across brands, increasing margins.HR Transformation: Established SOPs for transparent recruitment and performance tracking, benefiting over 600 staff.Improved communication between HR and staff during the pandemic, ensuring business continuity.Recruited key senior leadership to align teams with strategic goals.Technology Integration:Implemented Microsoft IT stack across the organization, streamlining workflows.Integrated HR and IT SOPs aligning operational objectives.Rolled out online learning solutions during the pandemic.Finance & Insights:Developed management reports providing data-driven insights for leaders.Implemented performance tracking systems for increased transparency across departments.Designed business models for acquisitions and expansions, supporting growth strategies with solid financial planning.Innovation:Led website development initiatives to enhance the digital presence of all units.Executed branding and cross-promotion campaigns to drive synergy and revenue growth.Key Projects:Spearheaded the Vietnam International Institute of Sports, which operates 2 academies with 50 staff across 7 locations and has educated over 500 students, offering development pathways for youth in collaboration with LALIGA Academy Vietnam.Websites: viis.com.vn | laligaacademy.vn | vitta.vn Show less

• Fostered new partnerships with leading corporations to deliver products and services to their corporate customers, including CBRE Vietnam, AIA Vietnam, VP Bank, etc.• Lead high performing team to complete market intelligence reports and generate insights on Education, Media and Edu-retail industries• Provided analysis and insights on products and services from all business units to ensure it corresponded to market demand or was ahead of the market• Produced and presented business… Show more • Fostered new partnerships with leading corporations to deliver products and services to their corporate customers, including CBRE Vietnam, AIA Vietnam, VP Bank, etc.• Lead high performing team to complete market intelligence reports and generate insights on Education, Media and Edu-retail industries• Provided analysis and insights on products and services from all business units to ensure it corresponded to market demand or was ahead of the market• Produced and presented business intelligence and feasibility reports to the Board for discussion on investment opportunities, mergers and acquisitions• Overviewed financial modelling to ensure information aligned with market research and produced models that had high probability of success Show less

• Managed high performing portfolio of Emerging Corporate Businesses in Australia• Grew portfolio of assets exponentially from AUD 80 million to 160 million within 2 years while preserving liabilities of 100 million; Growth of portfolio was a combination of acquiring new customers and expanding existing customers by providing acute business strategy and financial advice• Achieved high retention rate of clients through strong communication, integrity and ability to deliver and execute on… Show more • Managed high performing portfolio of Emerging Corporate Businesses in Australia• Grew portfolio of assets exponentially from AUD 80 million to 160 million within 2 years while preserving liabilities of 100 million; Growth of portfolio was a combination of acquiring new customers and expanding existing customers by providing acute business strategy and financial advice• Achieved high retention rate of clients through strong communication, integrity and ability to deliver and execute on commitments• Practiced high level credit analysis skills combined with strong customer understanding to ensure efficient approval for complex business transactions• Spearheaded organisational learning and education by leading teams, managers and associates though company initiatives such as Kaizen, Miller Heiman Sales Training Show less