Tan Mcfarlane Email & Phone Number

Asia Pacific

At Appdome, we're passionate about securing the world's mobile apps, protecting the people that use mobile apps, and ensuring that every mobile app experience is free from attack, hacking, or exploitation.We as a Service Delivery Engineer who is passionate about leveraging technology to keep people using mobile apps safely and be committed to service excellence, responsiveness, and knowledge of the product and technologies to ensure our customers can protect and deliver their secured mobile apps for their users.We as a core member of the Service Delivery (field engineering) team, with direct access to some of the world's leading app makers, enterprises, and developers, including those big brands as customers and partners.We manage major customer accounts, processes, technology solutions, and customer communication to ensure successful pre-sales PoCs through project launches, support product requirements, and setup.

Support and equip the sales and product engineering team with product-related knowledge and constantly be up-to-date on V-Key suite of productsChart out enablement program together with pre-sales team, and prepare training materials for the promotion and support for V-Key solution deploymentConduct enablement activities, including delivery of hands-on training sessions, to external entities such as partners, customers, selected communities and to internal sales and product engineering teamMaintain and improve training materials in line with product development, and organize periodic feedback sharing with architects and various product ownersDetermine overall effectiveness of training programs and make continuous improvementsConduct on-site training when needed

Singapore

Regional Security Consulting System Engineer (SEA, Taiwan and Hong Kong)● To be responsible for cyber security solutions by working with cross functional teams across the region to drive revenue and product P&L● To assess market demand for cyber security services to develop product strategies and roadmaps for revenue and growth.● Together with security Business Development Manager, develop and review the cyber security product strategies and roadmaps to grow revenue.● Together with security Business Development Manager, establish, execute go-to-market strategy and product initiate.● To provide product expert technical presales and solutioning support for cyber security opportunities to the corporate sales team on bid and pricing.

Singapore

* Understand and analyze customers’ requirements to design the technical solutions which meet customers’ needs.* Work with Product managers to enhance Trend products with new features that address customer needs* Provide consultation to help clients with the planning and implementation of Trend Micro software products* Qualified to degree or diploma level in a technical field. MCSE/CCNA/Checkpoint* Together with members of the sales team, investigate, understand and articulate customer business requirements* Identify customer pain points or areas of concern* Architect a solution to address the customer’s needs and pains* Confirm solution fit and identify customer specific benefits that will help contribute to a unique business value offering with demonstrable ROI indicators* Effectively communicate technical answers to questions customers may have regarding the solution* Keep in touch with customers and look for opportunities to sell the company’s products deeper into the customer base* Maintain solid, technical understanding of products in conjunction with business benefits* Develop technical proposals, SOW and BOM.* Conduct hands-on workshop, product training to customers and business partners.* Develop and conduct proof of concept to Customers (if necessary).* Provide on-going technical consultancy and product information to key customers and business partners in enhancing the mutual understanding & technical direction.* Co-ordinate and work with Services/Implementation team for pre- and post- implementation work for customer.* Identify the appropriate solutions that meet the customers’ requirements* Deliver product presentations tailored to the customers’ requirements* Effectively communicate technical answers to questions customers may have regarding the solution* Configure solutions for proof of concept* Run product demonstrations* Maintain solid, technical understanding of products in conjunction with business benefits

• Responsible for scoping, sizing and the development of a solution Bill of Materials• Ensure solutions are ‘provisionable’, ‘billable’, and ‘supportable’ and manage the process• Prepare and deliver the business value solutions for customers, including proposal writing, presentation, conducting Proof-of-Concept to showcase its technical feasibility when necessary• Propose the technical solution and oversee the selection of technologies/products and estimate resources required to develop the proposed solution to meet customer's requirements.• Articulate alternatives in terms of cost, benefit and risk where multiple solutions exist. You are to act as knowledge broker and trusted advisor on Enterprise Security service offerings globally and provide direction, guidance, and support on complex sales engagements.• Highlight the positive impact of Enterprise Security solutions to help them achieve customer’s business goals.• Make customer calls, present solutions and providing competitive analysis of products• Engage and providing security advice to customers and shape requirements of bids proactively• Support sales teams in bidding process (including requests for information/proposals/quotes and tenders)• Collaborate and support the Security Architect team to determine and review integrated and optimum ICT solutions to address customer needs• Channel voice-of-customer feedback to provide market-driven inputs to product and engineering roadmaps for Enterprise Security

Singapore

• To design and present solutions which matches partner/customer requirements.• Perform POCs (Proof-of-Concepts) for potential projects• Gathering requirement, analysis, design, and implementation as of partner/customer requirements• Supporting sales activities, preparing, consulting, project proposal and delivering the solution to partner/customer• Documented details of the scope of work, implementing systems and revision management• To keep track of new products and solutions that will be released in the future.

• Provide C-level solution presentations advocating Network and Security solutions• Develop comprehensive technical account plans• Qualifying accounts technically, developing demonstration criteria, delivering proof-of concepts and planning closes• Prepare prospect needs analysis and RFP/RFI responses• Follow-up on accounts for functional/technical issues related to sales cycle

Leading a project for mobile application for IOS and Android design and development.SSL certificate implementation.Data centre migration.Integrating Information Technology in house.Maintain and monitoring performance of Active Directory and WSUS serverMaintain site-to-site VPNEmail and FTP serversIn house IT auditingiTunes connect managementAndroid and iOS apps managementMAC OS supportJuniper FirewallCisco router and switchesMSSQLWindows 2003 server

Implement new Automated Control Systems for customer-premises equipmentIntegration and maintenance of ACS for pre-provisioning and Billing Integration with SiebelProof of Concept for DNS cache serverProof of Concept for High Availability and Load BalancingProof of Concept for DHCP serverSupport and maintenance for DNS cache serversPalo Alto courseImplementation and deployment of Palo Alto FirewallPenetration Testing.Vulnerability Testing.

Maintain and monitor all the network and traffic from and to InAccess’ routers and gatewaysLiaise with either supplier or customer for technical supports and servicesQuery database report each week using MySQL Query BrowserInstall new clients and some servers in our own infrastructureTroubleshoot every single issue related to computer at office and data centreAlcatel and Cisco routers and switchesWindows 2000 serverChannelbank and Quintum gatewaysMERA Systems