Ming Kai Tan Email & Phone Number

Singapore

Changi Airport

- Responsible to lead 24/7 Terminal 1 to 4 Ramp operations and over 300 staffs, to ensure Safety, On-Time-Performance (OTP) and Service Level Agreements (SLA) for aircraft handling- Management of Ground Deployment and early-intervention to prevent SLA non-compliance- Management of Staff Morale- Portfolio to manage over 30 airlines, including Major Airlines such as Qantas Airways, British Airways, and Lufthansa Group- Management of Hub operations for Qantas Airways- Exceeded expectations for delay rate (KPI) for all airlines- Ensured Zero Airlines and Authorities Audit findings during my stint- Networked with Airline customers for rapport building- Sensitive to all Airline Specific Requirements and Compliance- Provision of Root Cause Analysis, Corrective Actions, and Preventive Actions to Airline customers and Senior Management of any incidents- Management of Service Recovery on Ground Incidents- Managed new airlines on-boarding- Managing SLA ramp requirements on New Business Opportunities- Completed project to improve cargo hold safety and deter non-compliance- Managed and executed Safety projects in Ramp Transformation Office- Improve Safety Culture scores by independent safety consultant in 2022 vs 2019- Won 2 CAG Quarterly Safety Awards from implemented safety projects

Changi Airport

Singapore

- 24/7 Responsible for managing hundreds of staff in ensuring accurate cash counting, reconciliation, and timeliness in crediting for hundreds of Banking and Retail Customers- Responsible to set up sound process based on customers' specific requirements- Responsible to improve the operational efficiency of the center through projects/integration of new cash count equipment - Responsible for Immediate Service Recovery in the case of incident- Responsible for Root Cause Analysis, Corrective Actions and Preventive Actions in the case of incidents- Managed customer expectations in new business- Ensured Audit compliance from authorities, banks, and customers- Ensured BCP plans in place- Planned for smooth operations during annual fire-drill exercise- Planned for smooth operations during Major Building Maintenance

Singapore

My tour in the Air Plans Department as an Operations Manager are as follows.PRIMARY APPOINTMENT- Responsible for 3 multi-million dollar infrastructure build-up projects- Responsible for infrastructure upgrade projects in West Singapore (including airbases and camps)- Ensured project details met units requirement in their future operational role- Strong adherence to project schedule timeline to commensurate with critical project milestones- Briefed airbase commanders and management prior to ground execution phase to ensure project and base operations risks are eliminated or mitigated- Addressed potential issues promptly to ensure no delays in critical milestone schedule- Attended to project issues promptly and mitigate future occurences- Worked closely with external government agencies to ensure no conflict in individual agencies area of work- Ensured no project cost overrun- Briefed, recommended and implementing management decision to mitigate risk to project schedule- Ensured that finance are proper, in accordance to financial directives and working closely with RSAF finance departmentSECONDARY APPOINTMENT- Appointed as Department Logistic Officer- Upgraded and completed the department renovations for better working environment and fulfilling work spaces for new establishment/offices through communications and close working relation with multiple contractors- Attended to procurement and repair of office logistics to ensure good working condition- Ensured office supplies are procured/discarded in accordance to directives- Manage ad-hoc logistic audits- Follow-up to logistic audits and ensured no repeated mistakes- Appointed as Branch Security Officer- Assisted Department Security Officer in internal security audits- Ensured department adheres to security directives- Responsible for the proper handling of all devices such as flashguard (USB) and Laptops- Responsible for maintaining security records for the usage of such devices

Singapore

My tour in the Airbase Civil Engineering Squadron (ACES) as an Officer-in-Charge (OIC) are as follows.PRIMARY APPOINTMENT - In charge of the Operational Capability of Aircraft Arrestor Systems, Airfield Lightning Systems, and Runway/Taixway pavements in the Aircraft Maneuvering Areas (AMA)- Led technical teams to solve system and platform issues and recover them before deadline, and decision-make a recovery plan - Effective communications with stakeholders that had ensured objectives are met (e.g. overseas deployments)- Ensured spares were available, especially critical spares and 'life' components- Project Management with contractors, units and airbase that ensured risk mitigation to airbase operations and schedule, and ensured no cost overrun- Adherence to SOP at all times and in all areas of work- Led team for airbase competition that helped Squadron achieve BEST Airbase Civil Engineering Squadron in 2017- Improved team morale as an appointed para-counsellor, as shown in Readiness Questionaire- Achieved B-grading (6-35%) for 2 consecutive years that resulted in promotionSECONDARY APPOINTMENT- Appointed as Deputy Training Officer (Squadron Level)- Planned/tracked individuals in their training roadmap to attain higher level of technical expertise- Planned/tracked individuals that ensured they attended and achieved primary courses - Ensured personnel attend upgrade courses through Training Needs Analysis- Ensured training records consistently up-to-date - Carried out internal audits, focusing on ensuring no repeated mistakes, resulting in yearly improvement during external audits- Appointed as Chairman (2016) and Deputy Chairman (2015) in ACES Anniversary (Airbase/Community level)- Largest anniversary event at community level for 4 squadrons in the different airbases- Kept planning team lean (approx. 6 members) to ensure maximum participation the in event proper- Broke up anniversary into critical milestones and ensured requirements were met

Bachelor Of Engineering - Be, Mechanical Engineering

Aerospace Technology, Aeronautical/Aerospace Engineering Technology/Technician, 3.93/5