• Trusted with cash drawer and reconciliations, assisted with merchandising, unloading and restocking while maintaining store cleanliness and organization.• Prevented store losses using awareness, attention to detail and integrity.• Provided styling advice to assist customers with important buying decisions by offering the complete solution to their wardrobe needs.• Consistently met and exceeded sales targets and objectives for the store by increasing customer satisfaction and company profitability.• Observed and practiced the Brooklyn Clothing merchandising standards; ensured sufficient inventory levels, used space effectively, and followed planograms.• Maintained awareness of new merchandise, competitor activities and knowledge of current sales, promotions and policies regarding exchanges and security practices.• Trained new employees on procedures, customer service and sales techniques.• Enhanced employee job satisfaction and morale by organizing team building initiatives and provided timely resolutions to issues.

• Communicated across departments, documented existing processes and implemented new procedures to ensure maximum workflow efficiency and effectiveness.• In charge of the planning, creation, execution and tracking of quarterly client engagement.• Managed multi-line switchboard by responding to approx. 80 to 100 inbound and outbound calls per day; explained pricing and services during appointment scheduling.• Reviewed unconfirmed client appointments in computer systems (CDK & ELSA PRO) to confirm several days prior to scheduled purchase (sales) appointment date. • Performed client analysis that served to implement a new targeting strategy.• Provided strategic coordination to grow the efficiency of daily operations; maximized performance by providing direction in delivering solutions.• Coordinated with programming assistants to create social media posts (Facebook, Instagram); volunteered to setup and create posts for online growth and engagement.• Provided timely reporting to management enabling them to make informative decisions.• Lead email marketing for the portfolio and mass email production to the community.• Executed various digital advertising, with a focus on social media advertising.• Worked closely to establish trusting partnerships and build alliances through exceptional relationship building, utilizing effective communication and interpersonal abilities.

• Assisted with responding to inquiries via live chat applications and text messaging service. • Built long-term recurring relationships with customers through sales techniques, merchandise knowledge and suggestive selling.• Processed payments, refunds and exchanges while ensuring optimal stock replenishment.• Created the storefronts floor atmosphere and ease of shopping, utilized various fixtures, signage and space available to display and advertise merchandise. 
• Delivered exceptional, friendly and efficient customer service; consistently adhered to quality and professional standards using courteous phone etiquette.• Tracked shipments and orders; maintained awareness of delivery status.• Resolved client concerns using effective problem solving and interpersonal skills. • Led by example and modeled behavior that reflects core values; translated strategy to maximize revenues; assisted staff by providing direction in delivering solutions.