Loan Processing & Operations• Enter all data on new loans as received into the computer system as needed for initial submission through the appropriate loss. • Maintain an open line of communication with the borrowers, loan originator, title company underwriter, realtor, and/or builder throughout the entire process assisting each as needed.• Monitor all incoming mail and documents for verification information on data used to obtain any loan approval.• Order credit report and… Show more Loan Processing & Operations• Enter all data on new loans as received into the computer system as needed for initial submission through the appropriate loss. • Maintain an open line of communication with the borrowers, loan originator, title company underwriter, realtor, and/or builder throughout the entire process assisting each as needed.• Monitor all incoming mail and documents for verification information on data used to obtain any loan approval.• Order credit report and private mortgage insurance from company approved service providers, as required, by the loan approval.• Order, obtain, review, and approve any required appraisal documentation from a company approved appraiser, as required by company or investor guidelines for the product under which the loan was originated/approved.• Prepare all loans approved for closing by collecting/obtaining all information/documentation required to clear any underwriting approval conditions.• Obtain any clear/satisfactory certifications required by the loan approval, property type, investor/insurer guidelines and/or appraisal.• Scheduled for closing, responsible for delivering a completed package to the closing department to ensure approved credit package has the appropriate information.Team Collaboration• Complete all company mandatory training within the required timelines. Show less

Case Management• Managed 350-550 cases per week through Zendesk, reviewing loan-processing documents to ensure accurate information.Prepared and delivered documents for mortgage loan closings to respective closing agents.• Executed initiatives as identified by the leadership team to advance the company and drive business growth.• Performed quality assurance review of all files to ensure compliance with critical requirements for all mortgage loans. Reviewed,validated, and… Show more Case Management• Managed 350-550 cases per week through Zendesk, reviewing loan-processing documents to ensure accurate information.Prepared and delivered documents for mortgage loan closings to respective closing agents.• Executed initiatives as identified by the leadership team to advance the company and drive business growth.• Performed quality assurance review of all files to ensure compliance with critical requirements for all mortgage loans. Reviewed,validated, and approved final mortgage loan closing documents, including loan estimates and closing disclosures.• Maintained productivity as required by company standards, keeping appropriate logs and time schedules.Team Collaboration• Collaborated with departments to gather updated information for closing files while monitoring pipeline for possible issues.• Supported departments in identifying customer needs, monitoring improvement feedback, and resolving issuesin a timely manner.• Led weekly staff trainings by creating training materials to streamline processes as well as clarify policies and procedures.• Reviewed documents from Title Company, working with clients, mortgage brokers, loan processors, IT, and engineering teams toensure packets contain accurate information and are assembled by set deadlines to facilitate a smooth closing process.• Built strong internal and external relations with team members, management, and locations.Process Improvement• Streamlined processes, reviewed document quality, and ensured that cases progressed smoothly without bottlenecking.• Delivered exceptional customer service by using a positive attitude and friendly tones to address issues and provide appropriatesolutions via Zendesk ticketing system, phone, and other communication channels.• Boosted title and lender clients for a new startup by fully revamping company's processes and systems. Show less

• Supervise and manage the daily operations of our vacation rental properties, maintaining a superior level of upkeep and ensuring guest needs are promptly addressed.• Organize and coordinate both scheduled and emergency maintenance and repairs to ensure the properties are in top condition at all times.• Oversee seamless guest check-in and check-out procedures, ensuring that each guest enjoys a positive and hassle-free experience during their stay.• Handle guest inquiries and… Show more • Supervise and manage the daily operations of our vacation rental properties, maintaining a superior level of upkeep and ensuring guest needs are promptly addressed.• Organize and coordinate both scheduled and emergency maintenance and repairs to ensure the properties are in top condition at all times.• Oversee seamless guest check-in and check-out procedures, ensuring that each guest enjoys a positive and hassle-free experience during their stay.• Handle guest inquiries and complaints with utmost professionalism and efficiency, resolving issues to the satisfaction of our valued guests.• Continuously improve guest services, housekeeping, and maintenance processes to enhance the overall guest experience.• Prepare and manage property budgets, tracking income and expenses.• Ensure accurate expense tracking and financial reporting.• Pay contractors for their services promptly.• Utilize QuickBooks and Excel for financial record-keeping and reporting.• Source and find contractors for property maintenance, repairs, and general upkeep.• Evaluate and negotiate contracts with contractors, ensuring quality service and competitive pricing.• Coordinate contractor schedules and oversee their work to meet property maintenance standards.• Assist in generating ideas for new structures to custom build on our property• Assist with designing, and setting up new units• Assist the custom building process of new rental units to expand our offerings. Show less

• Oversee the maintenance, cleaning, and upkeep of vacation rental properties to ensure they are in excellent condition.• Conduct regular property inspections to identify and address any maintenance or repair needs.• Coordinate with cleaning and maintenance teams to ensure properties are prepared for guest arrivals and departures.• Insuring supply stocks are maintained• Respond promptly to guest inquiries, requests, and issues, providing exceptional customer service.• Manage… Show more • Oversee the maintenance, cleaning, and upkeep of vacation rental properties to ensure they are in excellent condition.• Conduct regular property inspections to identify and address any maintenance or repair needs.• Coordinate with cleaning and maintenance teams to ensure properties are prepared for guest arrivals and departures.• Insuring supply stocks are maintained• Respond promptly to guest inquiries, requests, and issues, providing exceptional customer service.• Manage guest check-ins and check-outs, ensuring a smooth and efficient process.• Address guest concerns and resolve any issues that may arise during their stay.• Manage all automation and work with our virtual assistant to maximize guest experience• Create and manage property listings on various short-term rental platforms, optimizing descriptions, photos, and pricing to attract guests.• Monitor booking calendars and adjust pricing and availability as needed to maximize occupancy and revenue.• Handle booking inquiries, reservations, and payment processing.• Monitor various channels for guest communications• Work with in-house marketing team for up-sell, and guest promotions to increase revenue Show less

• Facilitated onboarding for HOA members, ensuring timely collection of HOA fees.• Collaborated with HOAs, vendors, local municipalities, and tenants to conduct required rental inspections and registrations.• Investigated and resolved property complaints and rental violations, ensuring compliance with all HOA/City requirements.• Communicated effectively with tenants, HOAs, and local authorities to resolve maintenance and code violations.Compliance and Regulations•… Show more • Facilitated onboarding for HOA members, ensuring timely collection of HOA fees.• Collaborated with HOAs, vendors, local municipalities, and tenants to conduct required rental inspections and registrations.• Investigated and resolved property complaints and rental violations, ensuring compliance with all HOA/City requirements.• Communicated effectively with tenants, HOAs, and local authorities to resolve maintenance and code violations.Compliance and Regulations• Conducted periodic interior and exterior property inspections to identify repairs, safety hazards, code violations, lease violations.• Coordinated arrangements for repairs and procurement of new materials or equipment as needed.• Established contracts with contractors for ongoing maintenance, repairs, landscaping, and security services.• Coordinated property management activities with vendors, business partners, sales, transaction management, and legal Show less