Taras Tanasov Email & Phone Number

Chișinău, Moldova

Chișinău, Moldova

- Elicited and detailed business requirements with the Product Owners; - Conducted estimation sessions and clarified requirements with the development teams; - Collaborated with technical architects and SMEs on solution design; - Performed data analysis in SQL DBs and modeled data transformation; - Worked on 4 projects, one of which was a new product with.

Mississauga, Ontario, Canada

- Created new business processes- Implemented new Salesforece.com platform for Scientific Affairs CRM- Implemented new version 10 of Cognos BI and created reports in it- Managed global maintenance releases for the old CRM (OpenQ)- Ensured Canadian requirements are met on other global projects

• Elaborated the testing strategy and scenarios
• Created, reviewed and updated test designs and test cases
• Executed test cases, documented and analyzed results
• Validated test case results with application architects and functional leads
• Logged work items for bugs found, tracked their resolution and retested the fixed items

• Reviewed and analyzed business requirements
• Designed solutions in sessions with application architects
• Produced functional designs for Siebel Public Sector 8.0 application
• Produced functional designs for Genesys Contact Center, including IVR
• Worked on integration of Siebel with Genesys, Exchange and Captaris RightFax
• Created, formatted, presented and updated Functional Specification documents

During my employment at BearingPoint I was on a 2-year engagement at ExxonMobil, where I:- Led the development of Siebel CRM projects and enhancements;- Implemented 1 major project, several smaller ones and many enhancements;- Gathered, reviewed and analyzed requirements, produced estimates;- Elaborated strategies and designs to satisfy functional.

- Configured and administered user accounts in Siebel eFinance;- Captured, troubleshot, escalated and solved Siebel-related issues;- Managed Siebel Administration phone & e-mail queues, day-to-day operations;- Investigated server – related issues, monitored and performed actions on services;- Created and aligned positions, assigned positions and.

- Configured, administered and supported Siebel ePharma 7.5- Administered user accounts on Oracle8i and Siebel Analytics- Provided support to Eli Lilly employees in English and French- Solved various general computing, application and networking issues- Managed users and workstations on corporate Active Directory- Participated in selecting, interviewing.

- Provided phone support for IBM ThinkPads and WorkPads- Used and supported Siebel Call Center 6 (2000) to enter service requests- Solved a wide variety of computer problems: software, hardware, drivers- Elaborated solutions for new problems, created technical notes- Assisted resellers and authorized service providers- Provided pre-sale advice and.

Bachelor, Management

Certification, Customer Care & Billing

Certificate, Consulting Foundations

Certification, Siebel 7.7 Consultant

Certification, Oracle 9I Dba Associate

Mcsa, Windows 2000 Active Directory

Certification, A+ And Network+

Unfinished, Computer Science

Completion, Dos, Windows, Vb, C/C++, Ms Access

Unfinished, Biology And Pedology

Diploma, General