•Assisted cross-functional teams in RCC's events, conferences and webinars, contributing to a 40% increase in event amplification.•Executed email marketing campaigns, ensuring optimum delivery, resulting in a 30% increase in engagement.•Targeted an audience size of 40,000+ industry working professionals, effectively communicating the “Voice of Retail” in Canada, leading to a 3x brand lift & partner engagement.•Monitored campaign performance, analyzing impressions & metrics, resulting in data-driven optimizations that improved campaign performance by 35%.•Increased brand visibility & engagement through compelling content, resulting in a 20% growth in followers & website traffic.

• Led a team of Quick Service staff during games and events, consistently delivering high-level service while ensuring customer satisfaction.• Demonstrated strict adherence to Smart Serve principles, effectively overseeing alcohol service to ensure compliance with regulations, and maintaining a safe environment.• Played a pivotal role in training Quick Service staff, facilitating skill enhancement and fostering a positive working environment, resulting in improved team performance.• Monitored and managed the speed of service and product quality, ensuring timely delivery of orders.

•Supervised the interaction between the magazine editor and authors, ensuring efficient content development and publication process.•Fostered positive working relationships with internal and external partners resulting in a 3x improvement in cross-functional collaboration and project success.•Managed multiple projects simultaneously, consistently meeting deadlines that aligned with the fast-paced environment, enhancing project efficiency.

•Curated engaging content for social media platforms, resulting in a 25% increase in user engagement, and a 15% growth in customer inquiries through executed social media campaigns.•Leveraged user-generated content & customer testimonials, to increase trust & credibility for travel & tourism services offered.•Managed the company's Google Business profile, resulting in a 20% increase in online visibility & growth in customer inquiries through the platform.