Training Consultant
Fort Mill, Sc
• Primary training consultant for Operations leaders, PODs, and team members from start to finish• Planned, scheduled, and facilitated new launch, brand addition, and client-transition trainings for up to 50+ team members• Consistently delivered high impact learning experiences, outperforming the Level 1 Facilitator Score metric (70%) with an average score of 94%• Created Training Needs Assessments (TNA) to identify training gaps and recommended solutions for a Special Project team resulting in improved performance for correctly identifying adverse events • Provided coaching to new hire training specialists and training consultants on best practices for training preparation, facilitation, and delivery of various course curricula• Credentialed training specialists and training consultants during Train the Trainer workshops on facilitation and technical delivery of courses via the Salesforce CRM as well as soft skills and interim leader courses• Aligned targeted training objectives to the business goals of the Operations Reimbursement team and client• Collaborated and engaged with cross-functional teams to develop and deliver client-specific and POD trainings to Operations team members• Effectively communicated with client, project manager, IT, Implementations, and Operations leaders to ensure a successful program training• Facilitated Salesforce CRM training on Benefits Verification, Prior Authorization, Copay, etc.• Designed intervention training materials to appropriately address team members demonstrating challenges with meeting business objectives and client-specific Service Level Agreements• Created meeting invitations for training, maintained accurate attendance records, and provided feedback to leadership regarding team members’ performance during training
