Casey Tan Email & Phone Number

Auckland, New Zealand

- Design and administer internal audit processes to ensure accuracy of customer invoicing and supplier billing- Ensuring compliance is upheld with standard processes and procedures on an on-going basis- Helping to identify revenue leaks and cost overruns throughout the business, and work with relevant teams to resolve them- Understanding information needs of different teams when it comes to customer invoice information (e.g. finance, vs revenue assurance vs service delivery, vs… Show more - Design and administer internal audit processes to ensure accuracy of customer invoicing and supplier billing- Ensuring compliance is upheld with standard processes and procedures on an on-going basis- Helping to identify revenue leaks and cost overruns throughout the business, and work with relevant teams to resolve them- Understanding information needs of different teams when it comes to customer invoice information (e.g. finance, vs revenue assurance vs service delivery, vs sales, vs customer) Show less

Auckland, New Zealand

- Support project design/delivery and process improvement through domain expertise and coordination/incorporation to billing process- Coordinating third party vendors that support the bill cycle/invoice run processes- Own escalated billing issues through to resolution working with all parts of the wider business to ensure customer centric outcomes- Incident review process resulting from any incidents from the bill cycle- Own bill cycle process and evolve it where appropriate to… Show more - Support project design/delivery and process improvement through domain expertise and coordination/incorporation to billing process- Coordinating third party vendors that support the bill cycle/invoice run processes- Own escalated billing issues through to resolution working with all parts of the wider business to ensure customer centric outcomes- Incident review process resulting from any incidents from the bill cycle- Own bill cycle process and evolve it where appropriate to facilitate the introduction of best practice billing and charging processes Show less

Auckland, New Zealand

- Lead non-frontline collections and debt recovery- Initiating and optimizing end to end manual processes across collections- Constantly assessing opportunities and tactical proposals for cost reduction and improved efficiency’s-Liaise with internal stakeholders as required to progress action and resolve issues- Daily management of collection service queue- Work list reporting- Daily management of service request and complaint reports- Support collection functions… Show more - Lead non-frontline collections and debt recovery- Initiating and optimizing end to end manual processes across collections- Constantly assessing opportunities and tactical proposals for cost reduction and improved efficiency’s-Liaise with internal stakeholders as required to progress action and resolve issues- Daily management of collection service queue- Work list reporting- Daily management of service request and complaint reports- Support collection functions with detailed reconciliation Show less

Auckland, New Zealand

tier 1 and tier 2 support to business customersStrengths and achievements- high performer and consistently achieving KPI

Auckland, New Zealand

- Supporting customers with billing queries and or technical issues when they call out the contact center- Knowledgeable in the billing process for mobile and fixed line customers - Working with multiple systems and troubleshoot technical and resolve billing issues- Document service calls and transactions using our ticketing and billing tools- Building rapport with customers who do not speak geek- Working in a fast-paced environment with the ability to adapt… Show more - Supporting customers with billing queries and or technical issues when they call out the contact center- Knowledgeable in the billing process for mobile and fixed line customers - Working with multiple systems and troubleshoot technical and resolve billing issues- Document service calls and transactions using our ticketing and billing tools- Building rapport with customers who do not speak geek- Working in a fast-paced environment with the ability to adapt changesStrengths and Achievements:- Supporting Customer Faults Escalations (Mobile)- Participated on User Acceptance Testing (UAT)- Master of Tech training to support multiple customer segment- Completed NZQA level 3 certification on Contact Centre Show less

Whangaparaoa