Service Delivery Manager
CurrentIT Service Delivery and IT Service ManagementPlan and coordinate for new servers installation for staff projectManage a project of business continuity server expansionManage data centre including planning server virtualisation, server rationalisation, consolidation, server capacity planning, server monitoring, and server optimisationLead three systems engineers to administer servers, virtualisation, and storage serversWork with vendor and supplier for extended warranty, server and part procurementHands-on experience on Aruba ClearPass Policy Manager (CPPM)Hands-on experience on Cisco Prime Infrastructure, Cisco Wireless Controller, and Cisco Access PointHands-on experience on Cisco router and switchHands-on experience on Cisco VPN ConcentratorHands-on experience on Canon Free Space Optic (FSO)Hands-on experience on Window serversHands-on experience on MDM (Mobile Device Management)Hands-on experience on Access Data Forensic toolsHands-on experience on Wireless analyzer (Air Magnet and Air Defense)Hands-on experience on VMWARE Server and Desktop VisualizationHands-on experience on Cisco Firepower Threat Defense and Firepower Management CentreHands-on experience on Palo Alto firewall, Check Point firewall, Watch Guard firewall, Cisco Adaptive Security Appliances (ASA)Hands-on experience on Symantec Endpoint Encryption Policy (SEEP and SEEPM), Symantec Endpoint Protection (SEP and SEPM)Experience doing endpoint, server and network security auditExperience application whitelistingExperience doing Telco migrationExperience server migrationExperience with AIISA GovTech (tech.gov.sg)Experience with KPMG endpoints auditExperience dealing with IM8 Delloitte (GovTech)Experience perform DR Disaster Recovery exerciseExperience performing Vulnerability Assessment and Penetration Testing, Cybersecurity Governance, Risk & Compliance GRC, Server & Cloud Security, Operations Security and Incident Response and SIEMExperience with BMC Remedy ITSM and Jira
