System Director Of Consumer Marketing And Communications
Columbus, Ohio Area
Led consumer marketing communication plans to drive sustained growth for $2 billion not-for-profit healthcare system. Championed the consumer perspective and created/identified easy points of entry into the system (screenings, seminars, call center, web). Utilized data to educate, challenge, and influence change. Developed innovative patient acquisition and retention solutions to complex business challenges. Oversaw CRM planning, execution, and analysis; call center strategy and product marketing online. Consultant to all facilities and service lines.System Director of Marketing CommunicationsProvided marketing communications leadership for quaternary, specialty, and community hospitals; outpatient health centers, home health services, occupational medicine, and both employed and partnered physician practices. Directed consumer relationship marketing activities and customer call center operations. Oversaw advertising, media and promotional strategies. Ensured integration across entire promotional mix. Evaluated impact, reported campaign results and downstream revenue. Led and fostered development of 15 marketing professionals. Created and managed annual operating budget of $10 million.Director of Creative ServicesChampioned the OhioHealth brand, position, and identity. Optimized and centralized resources by effectively managing people, projects, budgets and timelines. Oversaw website, direct mail and print production, customer databases, community sponsorships, advertising, media buying, visual media services, special events, and quarterly print publication. Led and fostered development of 14 functional marketing experts. Senior Marketing Manager – Advertising, Promotions and SponsorshipsManaged system advertising/media plans and managed implementation from budgeting to creative concepts to market execution. Directed sports sponsorships including evaluating proposals, negotiating contracts, developing plans, and managing initiatives.