Technology Services Specialist
Current• Provide direct supervision, technical assistance and training to assigned personnel• Delegate and direct work assignments, addressing complaints and resolving technology issues• Evaluate performance and assist with interviewing and hiring• Maintain accurate records for service, including parts, supplies and materials• Review service requests daily to determine job priorities and assign appropriate personnel to address issues related to technology ensuring a high level of service to stakeholder• Utilize technical expertise to effectively address and resolve customer concerns, ensuring satisfaction and maintaining strong relationships• Successfully resolved complex technical issues by leveraging in-debth knowledge of technology systems and employing efficient problem-solving techniques• Repair and/or provide preventive maintenance of technology equipment and related systems to ensure efficient operations and limit down time• Monitor completed work by initiating quality control checks to ensure that department standards are being met