Tyra Owens Email & Phone Number

Apopka, Fl, Us

Altamonte Springs, Florida, United States

Orlando, Florida, United States

Provided excellent technical supportOperated the live chatResolved payment and order disputes ; Confirmed payments, refunds, etc.Maintained up-to-date knowledge of customer accountsAnswered phone and assisted customers with changes in various departments (Retail & retail escalations, Amazon Fresh and Amazon BusinesshProficient knowledge of email applicationsMaintain focus under pressureMaintained stellar metrics

Orlando, Florida

Owning people management initiatives including alignment of associates, looking after store staffing and ensuring compliance with policies and procedures.Motivate and groom associates by imparting Walmart values. Mentor associates in case of issues and report concerns to leadership if needed.Lead change management including adoption of technology.Building collaborative relationships with managers and associates to identify business needs and support implementation of business solutions.

Tallahassee, Florida

Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and addressing any customer issuesMonitor and assist in the training of Sales Associates (Pawnbrokers) so their development meets prescribed Cash America standards.Recruit top talent and source candidates through company-prescribed channels.Administer processes and procedures within the store, which include inventory, managing loans, merchandising, store presentation, store systems, and corporate reportingEvaluate store financial statements and drive profitability through communication and goal settingMonitor loan qualification and buy processes to ensure value and integrity of all loans issuedCommunicate clearly and precisely to employees to ensure that all employees understand store mission and project objectives Partner with Human Resources to administer progressive discipline within company-prescribed guidelines

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations

Full Specialist

High School Diploma