Tanee Lamey Email and Phone Number

1. Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, PBX and other computer-related technologies as stated by the SLA.2. Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to CSE, DBA, IP Team, MIS and Business Support as stated by the SLA.3. Prepares standard statistical reports, such as help desk incident reports and analyze and evaluate these reports to make recommendations to reduce help line incident rate.4. Provide administration for Windows AD user accounts5. Provide support for the PBX Conference Bridge service and PBX call Pilot Voice mail.6. Configuration of laptops and desktops7. Equipment Support8. Sign off resolved issues with users9. Provide support for Black Berry Hand sets: