Taneesha Crooks, Itil® V3 Email & Phone Number

San Diego, CA, US

United States

Community space that provides Black professionals in Customer Success with powerful resources to help them advance their careers.

Greater San Diego Area

- Facilitate 175+ portfolio accounts, addressing client communications, conflict resolution, and best practices sharing through program consultation and resource support- Monitor 4 trials, 30 deployments, and schedules to ensure project support stays on track and meets subscription start date target in partnership with up to 15 cross-functional.

Greater San Diego Area

- Revamped 10 service level agreements to update legacy documentation, garnering approval from team lead, client, and government parties- Oversaw end-to-end start and resolution of customer escalations, including security environment malfunctions, to ensure stakeholders had resolution mapped out in accordance to current process- Supported data center in.

Site: Petco Animal Supplies Inc.

- Spearheaded design of automated IT onboarding framework and operations to decrease human error and ensure timeliness while researching internal data to maintain operations and generate archival data- Facilitated communications, including tickets and client escalations issues, between 3 separate information systems vendors to reduce overdue or untouched.

– Served as the single point of contact for all PETCO Verizon wireless accounts. Including the functionality of wireless technologies, trouble shooting, account management, reporting and budgeting.– Engaged with senior management and produced formal reports and presentations for audit findings and recommendations for monthly improvements.– Produced IT.

– Recruited, hired, supervised, scheduled, and motivated a staff of 30 employees.– Directed all aspects of Special Events operations, including vendor relations, quality control and oversaw a wide range of other duties and projects.– Ensured effective communication with direct reports and all other departments to ensure timely set up of Events and client.