With a master's degree in business analytics from Deakin University, I have acquired and applied skills in data analysis, programming, and manufacturing process improvement to various projects and roles. I have also earned certifications in Programming in C# and Business Analysis Foundations, demonstrating my proficiency and dedication to learning new technologies and techniques.Currently, I work as a digital business analyst at Saddlery Trading Company, where I use Microsoft office and data visualization tools to improve the efficiency and quality of the e-commerce and supply chain operations. I have reduced the order processing time by 20% and increased the sales revenue by 15%, thanks to my analytical and problem-solving abilities. Previously, I worked as a customer service associate at Ampol Australia, where I improved the customer service and support processes, reducing costs and increasing satisfaction rates.I am passionate about delivering excellent customer service and support, and optimizing business processes and outcomes. I am looking for opportunities to leverage my skills and experience in business analytics and IT service, and to grow and develop professionally.