Taner Aptikadir Email & Phone Number

Sofia City, Bulgaria

Sofia, Sofia City Province, Bulgaria

• Leading projects in Release department• Planning, managing and coordinating software application deployments as well as infrastructure changes (hardware, network, OS, etc.) to production and test environments• Engaging product operations specialists and developers for successful release verification and troubleshooting of internal and production environments• Constant interaction with QA, Frontend, Development and DB teams for prioritization and planning of tasks and deployments• Providing Risk and Impact Analysis – Identifying and working with targets, dependencies and constraints• Developing Release Policy, Processes and Metrics and evolve the continual improvement of overall Release processes• Planning, organizing and leading deployment meetings for releases and features• Reporting of network infrastructure and release deployments to senior shareholders• Leading product and regulation certification projects with external audit companies• Organizing work using JIRA, Confluence and other tools

Sofia

• Define and implement service management processes and tooling solutions for ITO outsourcing customers: ITIL processes, workflow, monitoring, service level reporting, configuration database, etc.• Ensure that a solution for a particular client is fit for purpose, in line with contractual obligations and with the organisational strategy.• Be in charge of managing the end-to-end deployment of ServiceNow, in close collaboration with the process team and delivery organisations.• On-board new customers on standard Service Operations Management platforms• As a Subject Matter Expert, participate in the definition of overall roadmap for the solution.

Sofia, Bulgaria

• Develop understanding of the Scope and the importance of the management and control of it.• Collate requested information for the client.• Develop an understanding of the relationship with client and 3rd Party nominated contacts.• Produce documents needed Process flow and Data Mapping.• Produce Unit and Integration test plans.• Provide consultancy and support during UAT.• Gather clients/3rd Party requirements.• Coordinate and ensure Connectivity.• Develop awareness of Project Management techniques.• Escalate all conflicts/issues affecting Project/Program outcome to the Project/Program manager and provide supporting information.• Organize and maintain all project related documentation as prescribed and required by the HP standards and policies and as agreed by the contract with all participants.• Stabilization support and handover to L3/L4 support.

Sofia

• Solving customer issues in regards to the B2B software, prioritizing the incoming inquiries to analyse the problem and find a solution or a workaround.• Operating and monitoring hosted systems and applications under MS Windows and Linux.• Ensuring the performance and availability of the hosted systems in compliance with the SLA's.• Planning, implementing and optimizing mission-critical systems and platforms as part of an ITIL compliant operation.• System status reporting.• Experience with ERP and EAI solutions.• Working with common EDI protocols (OFTP,AS2,X400 etc.)

Sofia, Bulgaria

• Monitoring and resolving issues on the Mainframe z/OS operating system.• Identified and solved technical issues with a variety of tools : JES2, JES3, BATCH processing, Application support, TSO, ISPF, SDSF, Control-M, OPC, CA-7,Beta 92, Zeke, JCL, MVS, Netview, IMS, MQSeries, MQ Tivoli, System Automation, HMC, DFSMShsm, DFSMSrmm, DFSMSdss, HPSM, OVSD, OVO, BMC Remedy, ITSM, ITIL V3, Incident Management, Change Management.

Bs, Informatics

High School Diploma, Transportation And Highway Engineering, 5.2/6