Monitor intake channels, ensuring timely identification of dissatisfied Square sellers. Fully owning the resolution of issues from beginning to endCoordinating follow up phone calls to gather further details on seller dissatisfaction, and identifying if additional support is available to resolve their concerns.Gathering data on the nature of seller dissatisfaction, including Root Cause and Corrective Action Taken.Drafting summary reports to share insights on the cause of seller dissatisfaction, includes making recommendations on how Square might improve our products, policies and people.Directly contributing to a wide variety of feedback processes, using qualitative and quantitative data to influence product and policy roadmaps and advocate for Square sellers.Partnering with stakeholders and other teams to share insights and assist with improvements that will create a superior seller experience.

* Coach Advocates on their product knowledge, improving communication skills, problem solving, state/federal taxes, healthcare benefits,and resource navigation.* Assist sellers via Manager Escalations*Collect and escalate feedback from internal and external customers* Provide feedback for Advocates* Work with Product Managers on product changes* Work with Engineering Team determining/reporting Bugs within the product

Assisting employers/employees with payroll questions (deleting stubs, taxes, benefits, running payroll, onboarding, etc) via email and phone.

I manage my pipeline of loans, which can be anywhere from 30-80 loans at a time. I review the files to ensure that I have received all the necessary documents from the borrower and/or vendors. I work closely with sales and underwriting on making difficult and exceptional choices. Adhere to all policies and regulatory guidelines while maintaining the level of great customer satisfaction. Work to clear all conditions to schedule loan for closing.

I was responsible for building customer relationships, transport money and deposit to and from bank, making collections calls, processing loan applications, making credit decisions, opening and closing branch, signing checks, branch expenses, and money remittance. I also trained all new employees.

Responsible for the successful operation of between two and eight table games, assuring that all policies and procedures are adhered to by both players and dealers. Other duties included maintaining accurate data of the chips in the tray and requesting when required.

My responsibilities included inventory count, shipping and receiving, operator, and practicing Apple standard. I also worked on the floor at times. There I was responsible for educating customers on Apple and 3rd party products.

Main responsibilities included conducting interviews, processing payroll, ordering supplies, scheduling, and preparing time sheet entries.

My primary responsibilities included taking loan applications, processing loans, credit decisions, and working closely with underwriters for credit exceptions. I also had to solve account problems and do collections on past due accounts. Other duties included maintaining a high level of customer service while answering customer’s questions and addressing any problems or concerns.