Tanesha King Email & Phone Number

· Manage caseload of member assisting them to access financial assistance programs for specialty medication not covered, and enhance the collaborative relationships between the plan member, health care provider, and patient assistance program representatives. Complete and coordinate documentation with member and provider. Ensure access to their medication. Maintain detailed record. Navigated member caseload using Envoy software database.

Maintained the physicians’ schedules for General Surgery and Colorectal Surgery in accordance with surgeon’s direction found in ‘EPIC” system, the Surgeons calendar/spreadsheets. Coordinated with patients to schedule their surgeries along with their Pre-Admission testing (Covid test, labs, EKGs). Coordinating with insurance to verify coverage, precertification/authorization for patient surgery using correct ICD-10 codes, CPT codes. Managed influx of calls and maintained detailed documentation

Scheduled radiology and physician appointments for multiple sites giving optimal patient experience through coordination and communication. Acted as liaison between patients and providers to ensure accurate service and respond to inquiries of practice/procedure.

Managed phone correspondences for 5 major hospitals in Pennsylvania. Assisted patients and hospital staff with scheduling appointments and procedures. Obtained patient demographics and insurance information to ensure quality and accurate service. Navigated the following software systems: Cerner, Medhost, Salesforce, Navinet, One source.

Maintained medical records for inpatient, outpatient, and emergency room departments. Maintained record of all phone correspondence. Indexing and quality and assistance regarding release of patient records. Navigated hospital computer software.

Performed a variety of secretarial and clerical duties which included phone and email correspondence, scan, fax, and record-keeping.

Master Of Business Administration - Mba, Health/Health Care Administration/Management

Bachelor'S Degree, Healthcare Administration W/ Concentration In Healthcare Management

Associate'S Degree, Health/Health Care Administration/Management