Box Office
Mississauga, Ontario
I sold tickets to guests in a quick and efficient manner while providing excellent customer service. Serving a guest within 3 minutes of when they step in line to when they leave the Box Office is our target for efficiency.I helped guests with any concerns they may have had.I answered phone calls and answered questions regarding theatre policies, such as late refunds and expired coupons, helped give guests directions to our location, gave guests show times, provided movie information and which locations carried which movies, and any other questions guests may have had.I got 100% on mystery shop evaluations in seven consecutive months. I was evaluated on how efficient I was during the transaction, whether or not I asked for the 'Scene' loyalty card, and the overall customer service experience I provided.One weekday, when it usually isn't busy, I was the only Box Office employee working that day and for some reason, it was extremely busy and the line up was almost out the door. Since I was the only Box Office employee working at the time, it was not possible for me to serve a guest within 3 minutes of joining the line. However, one of the guests was a mystery shopper and she still gave me 100% on my evaluation because she thought the customer service I provided each and every one of the guests was so exceptional.