Assisting homeless people find permanent homes

• Team Leader: Successfully led a team of 12 stylists and 2 assistants in a fast-paced, mood-setting environment that generated net revenue of over $82,000/year• Innovative Entrepreneur: Created niche businesses within salon that provided comprehensive, time-efficient customer services, including: manicure/pedicure, clothing boutique, complete car detailing, and exquisite home-style catered dinners for a completely memorable client experience• Budget Management: Responsibilities included: management of entire salons daily operations, prioritization and minimization of expenses for the most cost effective overhead • Image Consultant: Transformed clients’ images to look and feel positive, inside and out

CORE SKILLS • Job DeveloperAssessment of customer service needs, new orientation presentations, developed client employment plan (to include educating women on self-sufficiency through implementation of skills development and self-empowerment).  Experienced in a variety of job search assistance techniques.• Outreach ManagementConducted community outreach between organizations and employers in targeted communities. Contacted Business to Business and implement training • Client Development assisted with the coordination and implementation of annual Job Fairs. Facilitated mock interviews, resume critiques, personal Brand Building, Dress for Success workshops with image coaching. Acted as applicant advocate pre-screening for client companies and personalized job skills preparation.• Relationship BuildingDeveloped and maintained symbolic professional business relationships with clients. Implemented active communication system resulting in name recognition of my cause by partner agencies.• Nonprofit Partnership AdvancementCreated new partnerships with non-profit agencies providing presentation and referral services educating others on self-sufficiency through implementation of skills development and self-empowerment• Project ManagementAssisted Directors with project management preparation, overseeing fundraisers and special events, in addition provided front-line customer service. Provide case management and job search assistance to Workforce Investment Act program participants, and assist with Dislocated Worker Rapid Response teams.

Project Management: Assisted directors with project management preparations, oversaw fundraisers and special events, suit drives and donations, and provided front-line customer service•Nonprofit Partnership Development: Created new partnerships with non-profit agencies, educated women in the areas of self-sufficiency through implementation of skills development and self –empowerment workshops •Outreach Management: Conduct community outreach as liaison to communities in need of training initiatives. Assess customers for services needed. Present new orientation workshops. Develop client employment plan•Job Developer: Put together a professional image to help disadvantaged women entering the workforce for successful employment and retention•Personal Stylist: assigned to assist disadvantaged women enter workforce with new wardrobes, face and image makeovers•Mock Interviews: Manage mock interview process; resume critique workshops and job preparation functions

• Relationship Building: Created a personalized relationship with clients; ensured an atmosphere of enchanting customer service while modifying their look for better results• Financial Management: Entrusted with the handling of daily operational cash and credit reports• Intuitive Customer Service: Innate ability to cater to guests’ every need and to exceed their expectations informing clients about methods useful for beauty treatments and hair care• Concierge Services: Successfully provided services such as: event planning, scheduling appointments and maintaining records of customers along with prescribed treatments• Immense knowledge: of various chemicals, solution, gels facial packs, creams, etc.

• Relationship Building: Created a personalized relationship with clients; ensured an atmosphere of enchanting customer service with each check-in and check-out• Financial Management: Entrusted with the handling of daily operational cash and credit reports• Intuitive Customer Service: Innate ability to cater to guests’ needs and exceed their expectations• Concierge Services: Successfully provided services such as: event planning, scheduling itineraries and nights out for guests• Specialty Room Controller: Assisted VIPs arrivals and worked directly with internal departments