Sandra Tang Email & Phone Number

ILS Support- Provides support for ILS and related peripherals such as sorters, self-checks, RFID and security gates.- Provides operational support including online catalogue and electronic databases.- Assists in preparing statistics and reports from the ILS and digital content databases as required. CMS Support - Provides support for CMS administration.- Assists with troubleshooting the CMS and managing customer feedback. - Identifies issues and recommends solutions. Technical Support  - Participates in technical support and help desk duties. - Provides technical support for Windows computer systems and other computer-related equipment. - Troubleshoots, analyzes, repairs, configures and rebuilds systems. - Installs drivers/software and upgrades software/hardware. - Provides technical support for other technical equipment including library self-service equipment, automated material handling equipment, telecommunication equipment and audio/visual equipment.- Provides technical support for the ILS and other service related issues and projects. - Maintains technical documentation in issues, solutions and procedures. -Creates procedure manuals and provides training for staff on technical skills, new hardware, software and technology equipment.

-Coordinates circulation and page staff by leading, setting priorities and planning work flow-Assists manager with staff supervision, including: Interviewing, training, scheduling, and performance evaluations-Provides support in cash handling, meeting room bookings, and customer service at the circulation desk-Resolve escalated customer service issues-Provide exceptional customer service by exceeding customer expectations and acknowledging their needs-Assists manager with the application of policies and procedures-Assumes responsibility for the department in the absence of the manager

Toronto

-Meet and greet all patrons arriving to the site, distribute appropriate coupons and complete all necessary paperwork to enter patron into the Mikohn system. -Assist with the implementation of on-site events, promotions and entertainment initiatives. Register patrons, collect tickets, distribute gifts and other tasks as required for the particular event.-Responsible for issuing cash redemption and complimentary restaurant vouchers to winners circle members.-Provide assistance to patrons and fellow employees as required while ensuring that all AGCO policies and procedures are strictly adhered to.

Master Of Library & Information Science - Mlis

Human Resources Management

B. Comm, Hospitality And Tourism Management