Terence Tang Email & Phone Number

Singapore

Singapore, Singapore

Singapore

Singapore

In charge of overall Operations which includes: Logistics (Inventory, Production supply, Shipping), Customer & Technical Services, and Product Development.Other roles include ensuring adequate monthly cash flow, optimal inventory turnover by managing supply and demand, Project Management, Human Resource – Source, Interview, and Hire. HIGHLIGHTS- Raised customer retention (from 40% - 60%) through better follow-up processes & service quality- Improved staff performance through clearer targets, decision empowerment & mentoring - Developed new product standard: Modular housing with enhanced safety features & functions- 3D designed new office premise, negotiated & coordinated contract with landlord & contractors- Implement Quality Control process to improve standards of products from Suppliers- Coordinated large scale installation of Hotel in-room drinking systems within lead time- Successful migration & integration of MS Dynamics 365 Business Central to meet growing needs- Created strategy to recover regional agent’s sales performance through improved processes and structure

Singapore

Manage product development and supplier sources, and provide product support to end customers / distributors. These include on-site assessment, troubleshooting, and training.Other roles include managing Customer Service, Procurement, Technical Support, and Marketing.HIGHLIGHTS- Streamlined products line to create proper tiers & price positioning (Cash cow, flagship)- Negotiated & Improved sources to lower product costs and improve product quality- Lowered RMA (Warranty claims) by identifying root causes and improving standards & sources- Established SOPs to improve efficiency in processes and response time for Customer Care- Initiated article write-ups for use in newsletter and website news.

Singapore

Primary focus is to provide product support to our channel partners and distributors. This includes processing sales orders and warranty claims, and providing marketing materials and technical support for all products. Other roles sourcing for new products and distributors and maintaining software infrastructure of the company.HIGHLIGHTS- Established and streamlined communication / technical support process- Managed cost / overheads - remained profitable in the first year of business

Singapore

Primary focus is to oversee the Product Marketing / Development of all projects – specifically in the ideation process, cost and keeping to timelines. This includes mentoring and guiding individual product developers, to ensure each project remains congruent to its intent throughout the development. Other roles include maintaining the Product Roadmap, identifying potential market segments, expanding product ranges, product/manufacturer and new technology sourcing, as well as taking on ad-hoc special projects as a senior product developer.HIGHLIGHTS- Reduced development time & cost for Ergonomic / Modeling Phase with time savings of up to 60 days- Increased cost savings by extending the ‘gaming mat’ category with alternative materials that maintained quality

Singapore

Primary job scope comprises of product conceptualization; which includes the initial market research and validations necessary before coming up with a product proposal to be approved by the Creative Director (CEO). Leading out approved proposals throughout its development and governing the Product Requirement Specifications document (PRS) throughout its cycle to ensure product stays within specification.HIGHLIGHTS- Conceptualized the ‘Razer Naga’ (best selling corded gaming mouse in the U.S. based on NPD data 2009-2010)- Inventor of System & Method for unified-context mapping of physical input device controls to application- Co-inventor of ‘Jook’ – Wireless sharing of audio files and information for streamlined purchasing

Singapore

Responsible for managing a team of customer service consultants; ensure that service levels are optimal, call answer response time and manpower planning. Other roles include direct communications with customer for salvage/customer recovery, as well as written/email communications for select customers.HIGHLIGHTS• Improved service quality by implementing in-house call quality checks and in-house training• Reduced the response time of email technical support by improving the workload distribution process• Participated in establishing process flow for the department to prepare for ISO 9001

Singapore

Provide customer support via telephone and electronically. Primary scope includes technical troubleshooting, sales & general enquires, handle and resolve customer complaints etc. Highlights:- Took on additional roles to aid in improving quality of call service by call monitoring and facilitating re-training

Education record

Ncc International Diploma In Computer Studies