Tania Jo Email & Phone Number

Guangzhou, Guangdong Province, Cn

Guangzhou, Guangdong Province, Cn

China

Conducted user research through product surveys to gather customer feedback on both existing and beta-testing products, and analyzed the results for team decision-making on future product development. Researched specific product types to understand their strengths, weaknesses, popularity, and sales trends, helping to shape marketing strategies and improve product offerings. Assisted in the creation and management of product requirement files and conducted in-depth assessments of competitor products to drive innovation. Also coordinated with overseas and Chinese mainland testers to ensure thorough testing and diverse perspectives in the development process.

Guangzhou, Guangdong, China

Enhancing the app's user experience by delving into comprehensive research and analysis of user behavior. This allowed me to introduce captivating new games, features, and app events tailored to the preferences of our users, thereby consistently elevating the quality of our services. My role also extended to efficient social media management and dedicated customer support, ensuring a seamless and positive interaction with our user community. Furthermore, I actively contributed to the app's innovation by consistently bringing forth fresh and imaginative ideas that could be seamlessly incorporated into future versions, fostering a dynamic and engaging user experience.

Guangzhou, Guangdong, China

In this role, I seamlessly navigated the diverse landscape of Alibaba B2B sales, ensuring not only the acquisition of new customers but also fostering enduring relationships with them through exemplary customer service. Simultaneously, I led targeted Social Media Marketing initiatives that not only fortified the company's online presence but also cultivated a distinct customer base. Beyond that, I played a pivotal role in overseeing the intricacies of Production & Logistics, collaborating effectively with cross-functional teams to enhance overall operational efficiency. A cornerstone of my contributions was the strategic guidance derived from meticulous market research and analysis, shaping and refining the company's marketing strategy and planning for sustained success.

China

In my role with X-Poker, I undertook a multifaceted approach encompassing Mobile Game Localization, Customer Service, Game Operations, and Marketing. A key aspect of my responsibilities involved translating content from Chinese to both Spanish and English, ensuring seamless communication across diverse language markets. Additionally, I dedicated efforts to studying various overseas markets, leveraging insights to formulate innovative marketing strategies that resonated with local audiences. This holistic approach allowed for the successful adaptation of X-Poker to different cultural and linguistic landscapes, contributing to the game's global appeal and sustained success.

Guangzhou, Guangdong, China

In my role at LN Garden, a prestigious 5-star hotel in Guangzhou, I consistently upheld the refined standards set by the establishment, meticulously following hotel etiquette while efficiently managing a diverse array of tasks. This encompassed handling calls from external, internal, and various hotel departments, showcasing my proficiency in communication. I excelled in providing exemplary Customer Service and overseeing Hotel Reservations with a keen attention to detail, ensuring a seamless and luxurious experience for our esteemed guests. Additionally, my responsibilities extended to skillfully addressing and resolving guest complaints, employing a proactive and guest-centric approach. This commitment to excellence contributed significantly to maintaining the unparalleled reputation of LN Garden Hotel for delivering exceptional service and guest satisfaction.

Bachelor'S Degree, Business & Chinese

Other, Chinese Language And Literature