Customer Engagement Center

Courtyard by Marriott Mexico City Airport, Director of Operations, 2016 up today.• Responsible for the front desk operation, Housekeeper, Prevention, Kitchen, Restaurant and Room services.• Apply best practices in all areas to be more productive and effective for the operation of the Hotel.• Responsible for all area budgets, Forecast, critic and finance, always finding the best way to achieve the profits by reaching sales goals, controlling costs and respecting the quality that the… Show more Courtyard by Marriott Mexico City Airport, Director of Operations, 2016 up today.• Responsible for the front desk operation, Housekeeper, Prevention, Kitchen, Restaurant and Room services.• Apply best practices in all areas to be more productive and effective for the operation of the Hotel.• Responsible for all area budgets, Forecast, critic and finance, always finding the best way to achieve the profits by reaching sales goals, controlling costs and respecting the quality that the brand requires.• Responsible for Brand Standard Audit, Certification of the emergency plan, Auditing ISRA, the concepts of Operations.• Guest Voice program management, Guestware, BLT and Customer Carees.• Responsible for handling all complaints from guests received from different media and provide immediate follow-up with the departments involved.• In charge of the logistic for groups of people in the hotel according to the specifications of sales department such as transportation, lodging and meals.• Maintain a pleasant work environment in all areas, by listening carefully their issues and concerns in order to give immediate follow-up.• Ensure communication between areas as well as at all levels of the organization to ensure the success of the processes, initiatives and integration between the teams. Show less